E-commerce Executive

19 hours ago

Kajang, Malaysia Babymama International Sdn Bhd Full time

**About Babymama**

Babymama International Sdn Bhd is building Malaysia’s preferred parenting hub by 2030 — empowering families through care, community, and meaningful values. Our Retail division leads with baby and postpartum essentials, serving families both in-store and online with compassion and excellence.

**Role Overview**

As the E-Commerce Executive, you’ll manage Babymama’s online platforms to ensure a seamless, heart-led customer experience. From stock accuracy to creative product uploads and chat support, you’ll play a vital role in growing our online business with precision and care.

**Key Responsibilities**

**Inventory & Product Management**
- Maintain up-to-date inventory listings across e-commerce platforms (e.g., Shopee, TikTok Shop, website)
- Coordinate with purchasing and warehouse teams to manage stock movement and replenishment
- Add new products with optimized titles, descriptions, and high-quality visuals using Canva

**Order Processing & Fulfillment**
- Monitor incoming orders daily, ensure timely packing, dispatch, and status updates
- Collaborate with warehouse team to minimize delays or errors

**Customer Service & Engagement**
- Handle chats and inquiries from customers across all platforms with care, clarity, and Babymama values
- Resolve issues, provide product guidance, and maintain high service satisfaction

**Performance Monitoring & Reporting**
- Generate weekly and monthly sales and customer engagement reports
- Analyze trends and suggest improvements to listings, pricing, and promotions

**Platform Optimization**
- Implement best practices in e-commerce UI, content layout, and visual merchandising
- Support marketing campaigns by updating banners, featured products, and bundle deals

**Required Skills & Experience**
- Minimum 1-2 years in e-commerce operations or related role
- Proficient in Shopee, TikTok Shop, or similar platforms
- Canva design skills required (basic to intermediate)
- Detail-oriented with good organizational skills
- Strong written and verbal communication in Bahasa Malaysia and English
- Bonus: Experience with online retail in baby, wellness, or parenting sectors

**Personal Qualities**
- Passionate about helping families and creating meaningful experiences
- Proactive, responsible, and a quick learner
- Comfortable working independently and in a team
- Aligned with Babymama’s values: faith, integrity, innovation, and community care

**Why Join Us?**
- Be part of a company shaping the future of parenting in Malaysia
- Grow in a supportive team that values purpose, creativity, and collaboration
- Opportunities to contribute to campaigns, content, and community initiatives through BAC (Babymama Alliance Circle)

Pay: RM1,700.00 - RM2,500.00 per month

**Benefits**:

- Additional leave
- Cell phone reimbursement
- Free parking
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development

Supplemental Pay:

- Performance bonus

**Education**:

- Diploma/Advanced Diploma (preferred)

Work Location: In person

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