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Customer Service Manager

3 weeks ago

Kuala Lumpur, Malaysia JP Associates Full time

Location: KL Area (Hybrid Working Arrangement)

Department: Customer Service

Reports to: HQ in Singapore

**Job Summary**:
We are seeking two experienced Customer Service Managers with a background in contact center and team management, particularly within the insurance industry. You will oversee customer service operations, ensure customer satisfaction, and maintain compliance with industry regulations.

**Key Responsibilities**:

- Lead and manage the customer service team for 2 shifts (day and night)
- Oversee contact center operations.
- Handle escalated customer complaints.
- Ensure team knowledge of life and general insurance products and regulations.
- Collaborate with other departments.
- Report on customer service performance.

**Qualifications**:

- Degree holder preferred.
- Minimum 3 years in contact center management and 5 years in team management.
- Knowledge in life and general insurance.
- Excellent verbal and written communication skills.
- Well-versed in insurance regulations.
- Relevant insurance certification.

**What We Offer**:

- Competitive salary and benefits.
- Professional growth and development opportunities.
- Hybrid working arrangement in the KL area.
- Training provided.

**Job Types**: Full-time, Permanent

Pay: RM8,000.00 - RM10,000.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Vision insurance

Schedule:

- Fixed shift
- Monday to Friday

Supplemental pay types:

- Performance bonus
- Yearly bonus

Application Question(s):

- Do you require working visa to work in Malaysia?