Customer Service Manager

1 week ago


Kuala Lumpur, Malaysia GOIP AULA LTD Full time

Responsibilities:

- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
**Requirements**:

- Bachelor’s degree in business administration or relevant field.
- A minimum of 3 years of proven experience in a customer service position.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
- Preferable Chinese & English literate both spoken and written

**Salary**: RM4,500.00 - RM6,000.00 per month

Schedule:

- Rotational shift
Supplemental Pay:

- Yearly bonus



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