Executive - Group Operations (Alternative Channels

2 weeks ago

Kuala Lumpur, Malaysia Hong Leong Bank Full time

Executive - Group Operations (Alternative Channels - Live Chat)

**If you are looking to excel and make a difference, take a closer look at us...**

**Key Responsibilities**
- Highlight / escalate customer feedback to relevant department and always ensure delivery of a quality response
- Understand the key processes and have the ability to recommend solutions or alternative to deliver good customer service
- Understand the different language styles that appeal to various target markets. Write copy that is clear, concise and grammatically correct
- Develop and maintain a clear and consistent brand voice
- Experience with web mark-up language and search engine optimization
- Excellent interpersonal and communication skills
- Actively participate in team, unit and department activities that inculcates close team relationship among the teammates; regularly contributes ideas for work and workplace improvement.

**Job Holder Requirements**
- Active listening skills, passionate about people and driven to delight every customer
- Diplomatic and tactful, analytical and innovative, a team player and a multi-tasker, confident and able to communicate with people of all levels.
- Strong phone etiquette with ability to maintain a positive countenance when communicating with internal and external stakeholders
- Excellent in written and verbal English and Malay writing skills and phone etiquette
- Must be flexible to work on shift hours and on Weekdays, Saturday and Public Holiday

**Education/Qualifications**
- Malaysian citizen
- Diploma/ Degree in any field of study; and/or with related working experience

**Experience**

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

Job ID JR0000014196

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