Service Supervisor

**Rentokil Initial**: Rentokil Initial is an international business services company employing over 35,000 colleagues across 70 countries. We strive to protect people and enhance lives, for example by controlling pests, improving hygiene and improving interior spaces with plants and scenting. We are experts in the fields we operate in, investing in training, science, innovation and technology. Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues. We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world. **Our family of businesses**: Rentokil Pest Control is the world’s leading commercial pest control company, operating in 70 countries and ranked in the top 3 in 65 of those countries. Ranking in the top 3 in 38 of the 44 countries we operate in, Initial Hygiene is the market leader who provides quality, diligent and friendly services to all customers. In France, Initial Workwear specialises in the supply and laundering of workwear, garments and protective uniforms and equipment; focussing on top quality products and services. Our plant business; Ambius is seen as the expert in interior and exterior "landscaping"; operating across the US, Europe, Asia & Pacific Steritech Brand Protection by Rentokil Initial is an industry leader and pioneer, providing innovative solutions that help customers to mitigate risks and drive business growth. We also have specialist businesses such as Medical Services, Specialist Hygiene and Property Care, which lead their respective fields. Across all of our operations globally, we have a positive reputation amongst our customers for our knowledge and integrity. We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in country. **_ In this role you will be responsible for:_** - Plan and check service schedules via in-house system - Manage and train service staff in order to improve the service quality - Make sure team members provide quality and timely services as per scheduled - Carry out regular quality assurance checks on completed services by spending 20% of available Supervision time on quality assurance checks - Perform quarterly field attachment with team members - Prepare and present weekly report on team members’ review **Requirements**: - Minimum a Diploma in related discipline of studies with proven track record in managing staffs - Possess good interpersonal, communication and people skills - Mature and able to manage a team of 10 members - Positive, result oriented, has good drive and initiative - **Computer skill is essential**: - **Willing to travel to client places**: - **Keen to take Goods Delivery License (GDL) if shortlisted**: - Required valid driving license because driving is part of the job requirement for this designation - Possess own vehicle, is a Malaysian or hold a relevant resident status **_Highly Desirable:_** - Excellent planning, management and supervisory skills - Ability to do multitasking job - Versatility to build rapport with people at all levels - Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. - Commercially focused acumen **Benefits** **_ Rewards and Benefits_** - Attractive base salary and contractual bonus - Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident - Out-patient & Specialist Coverage - Dental & Optical Coverage - Additional Retirement benefits - Staff Purchase Plans **_Equal Opportunities - ** Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential. **Branch Address**: Rentokil Initial (M) Sdn Bhd. Plot 23 (Building 1), Jalan Jelawat, 13700 Seberang Jaya, Pulau Pinang. **(cover Kulim and SP areas)