Tech Support L2

Tech Support L1/L2 Job ID: 5WWWW865 Location: Kuala Lumpur, Malaysia Work Mode: [Onsite | Hybrid] Job Type: [Permanent | Contract] Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and...

**Responsibilities** - Identifying software solutions. - Troubleshooting technical issues. - Diagnosing and identifying bugs. - Speaking to employees to quickly get to the root of their problem. - Providing timely and accurate employee feedback. - Talking employees through a series of actions to resolve a problem. - Following up with employees to ensure the...

Tech Support L1/L2 Job ID: 5WWWW865 Location: Kuala Lumpur, Malaysia Work Mode: [Onsite | Hybrid] Job Type: [Permanent | Contract] Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and...

Tech Support L1/L2Job ID: 5WWWW865Location: Kuala Lumpur, MalaysiaWork Mode: [Onsite | Hybrid]Job Type: [Permanent | Contract]Oxydata Software Sdn Bhd, a 100% Malaysian-owned IT company established in 2006, is a trusted technology partner specializing in Microsoft, Java, SAP, and Oracle platforms, delivering IT Managed Services, DevOps, Outsourcing, and...

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). - Working on the life-cycle of help desk incidents. - Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. - Assigning the ticket to L3 support if necessary, otherwise, fixing...

Finding cause of issues assigned using logs, knowledge base, other support sources (cover front and backend). Working on the life-cycle of help desk incidents. Resolving the issue based on support documents/knowledge base especially if it falls in to system configurations, restarts etc. Assigning the ticket to L3 support if necessary, otherwise, fixing...

About NCR VOYIX NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction...

Responsibilities: - L2 support - Diagnosing issue - Analyzing issue - Performing in-depth troubleshooting - Coordinating with business users and development teams and vendors - Ensure timely resolution of production system problems - Incident Management - Escalation management - Documentation - programming language - SQL Queries, Oracle/MySQL/SQL Server...

As a SOC L2 Analyst, you will be responsible for the following: - As a SOC L2 Analyst, you will develop incident response workflow that can be automated - Perform security monitoring gap analysis and build corresponding process/framework for continuous evaluation as well as increase detection coverage - Provide support to the Security Operations Center's L1...

**Support - Shell, PLSQL - L2** - Work on-site KL Mid valley - Open to any nationality with first priority, Local - Notice period not more than 45 days - L2 7+ Years / 5+ Years **1. Application Support**: - Collaborate with L1 support and escalate complex issues to L3/engineering teams as needed." **2. Monitoring and Maintenance**: - Proactively identify and...