Walk-in Customer Service Executive

1 day ago

Kuala Lumpur, Malaysia OCBC Bank Full time

**WALK-IN Customer Service Executive (Contact Centre) 27 Sep 2024** **-** **(**240001DN**)**

**[Walk-in Interview] Customer Service Executive (Contact Centre)**

**Date**: Friday, 6 Sep 2024

**Time**:9.30am - 12.00pm and 2.00pm - 4.00pm

**Location**:4th (3A) Floor, Wisma Lee Rubber, 1 Jalan Melaka, 50100 Kuala Lumpur (next to Masjid Jamek LRT station)

**Services**
- To attend to inbound calls enquiries over various range consumer financial products and services
- To handle calls professionally by providing accurate and timeline information and able to provide effective solution to customer’s queries.
- To provide personalized customer service to customers, whilst maintaining a professionalism and a proper phone etiquette

**Quality Assurance**
- To achieve first call resolution where possible and follow up with customers on unresolved issues.
- To perform after call duties and quality assurance in accordance to the set procedures with zero defect
- To consolidate and provide customer’s feedback to respective business partners for improvements and enhancements

**Alternative Channels and Cross-Selling**
- To introduce and create customer awareness on self-service/automated banking channels
- To cross-sell bank products and services when appropriate

**Compliance**
- To ensure adherence and full compliance with Group Policy and Standards, local laws and regulations and control and procedures of the bank

**Qualifications**
- Degree Holders - related working experience preferred; however, fresh graduates are welcomed to apply; diploma holders - minimum of 1 year of working experience in Contact Centre and /or Consumer Financial Services (Banking)
- Possess customer centric / strong customer service mindset
- Committed and a good team player with willingness to step into a leadership role
- Independent and resourceful with the ability to thrive under pressure
- Meticulous, well organized and has the ability to solve problems
- Able to multitask and manage time effectively
- **Willing to work on shift rotations (24/7) which includes Public Holidays**

**Primary Location**: Malaysia-Kuala Lumpur-Kuala Lumpur

**Job**: Customer Service Executive

**Organization**: MAL E2P - Contact Centre - Hub (DH)

**Schedule**: Permanent

**Job Posting**: 10-Sep-2024, 9:42:01 PM

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