Customer Service Executive

3 days ago


Bangsar Kuala Lumpur, Malaysia Floristika.Com Sdn Bhd Full time

RESPONSIBILITIES:

  • Attend to customer inquiries and feedback via walk-ins, phone, email, WhatsApp, social media, and online platforms in a professional manner.
  • Provide accurate information on products, promotions, pricing, delivery, and company policies.
  • Process customer orders from walk-in and online channels, including order entry, quotations, invoicing, and payment follow-ups.
  • Coordinate with warehouse, delivery, and internal teams to ensure timely and smooth order fulfillment.
  • Update customers on order and delivery status and resolve basic issues; escalate complex cases when needed.
  • Handle after-sales matters such as exchanges, refunds, and returns according to company policy.
  • Monitor and respond to inquiries and reviews on e-commerce platforms (e.g. Tik Tok ,Shopee, Lazada, website).
  • Maintain proper records of customer interactions and feedback.
  • Support sales promotions, campaigns, and team targets.

REQUIREMENTS:

  • Possess at least a Diploma, Bachelor's Degree, or equivalent in any field.
  • Minimum 2 years of working experience, preferably in Customer Service, Retail, Sales, or Online Order Fulfillment.
  • Strong command of English and Mandarin, both written and spoken.
  • Genuinely passionate about flowers, plants, and customer interaction.
  • Pleasant personality with excellent communication and interpersonal skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Computer literate and comfortable using online tools, email, and basic e-commerce platforms.
  • Able to work independently with minimum supervision and as part of a team.
  • Willing to work on a rotating shift schedule, including weekends and public holidays.

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