Customer Service Executive

2 days ago

Bangsar South Kuala Lumpur, Malaysia CENGILD G.I. MEDICAL CENTRE Full time

About the role

We are seeking a talented and customer-focused Customer Service Executive to join our dynamic team at CENGILD G.I. MEDICAL CENTRE' in Bangsar South, Kuala Lumpur. In this full-time role, you will be responsible for providing exceptional customer service and support to our valued clients, ensuring their needs are met efficiently and effectively.

What you'll be doing

  • Handling incoming calls and emails from customers, responding to inquiries and addressing concerns in a timely and professional manner
  • Providing accurate information about our products, services and policies to customers
  • Troubleshooting issues and problem-solving to deliver the best possible customer experience
  • Maintaining detailed records of customer interactions and following up on outstanding matters
  • Actively contributing to the continuous improvement of our customer service processes and procedures
  • Collaborating with cross-functional teams to ensure seamless customer service delivery

What we're looking for

  • Minimum 3 year of experience in a customer service or call centre role
  • Strong communication and interpersonal skills, with the ability to engage with customers from diverse backgrounds
  • Excellent problem-solving and decision-making abilities, with a focus on delivering high-quality customer service
  • Proficiency in Mandarin is preferable to facilitate communication with Chinese patients.
  • Familiarity with customer service software and databases, with the ability to learn new systems quickly
  • A passion for providing exceptional customer experiences and a commitment to continuous improvement

What we offer

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Supportive and collaborative work environment
  • Work-life balance initiatives, including flexible working arrangements
  • Access to comprehensive healthcare and wellness benefits

About us

CENGILD G.I. MEDICAL CENTRE' is a leading provider of specialised gastrointestinal and liver care in Malaysia. With a team of highly skilled and experienced medical professionals, we are committed to delivering the highest quality of care to our patients. As a growing organisation, we are dedicated to expanding our reach and making a positive impact on the communities we serve.

If you are excited about the prospect of joining our team and contributing to our mission, we encourage you to apply now.

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