Front Desk/admin Officer

5 days ago

Ampang, Malaysia Pet Universe International Grooming Academy Sdn Bhd Full time

**Key Responsibilities**

**Front Desk & Customer Service**:

- Act as the first point of contact for students, pet owners, and visitors.
- Provide information regarding academy courses, enrolment, fees, and schedules.
- Manage bookings for grooming services, workshops, and training sessions.
- Welcome and assist visitors, ensuring a professional and friendly experience.

**Administrative Support**:

- Maintain accurate student records, attendance lists, and course documentation.
- Prepare enrolment forms, invoices, receipts, certificates, and reports.
- Handle payments, cash collection, and petty cash management.
- Assist in scheduling classes and coordinating with grooming instructors.
- Manage filing systems (physical and digital) for academy operations.

**Operational & Coordination**:

- Support the planning and execution of academy events, promotions, and open days.
- Monitor and maintain inventory of grooming tools, products, and office supplies.
- Ensure the reception and academy area remain clean, organised, and presentable.
- Follow up with clients regarding outstanding payments or renewals.
- Assist with any ad-hoc administrative duties as assigned by management.

**Requirements**:

- Minimum SPM or equivalent; Diploma in Business Administration or related field is an advantage.
- At least 1 year of experience in administration, front desk, or customer service (experience in pet-related/education industry is a plus).
- Proficient in Microsoft Office (Word, Excel, PowerPoint) and basic social media platforms.
- Strong communication skills in English & Bahasa Malaysia; Mandarin is an added advantage.
- Customer-oriented, professional, and able to multitask effectively.
- Comfortable working in an environment with animals. (Pet lover is a must)

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Work Location: In person

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