Customer Service Representative-japanese Speaker

6 days ago

Kuala Lumpur, Malaysia GrowthFn Full time

Account: E-Commerce

Language: Japanese Speaker (Monolingual) + Kanji writing skills

Location: Kuala Lumpur Sentral, Malaysia.

**Salary**: RM 8500 - 9,000 for Natives & 7500-8,000 max 8,500 for Non Natives (Including all allowances & Performance Pay)

Joining Date: ASAP or with Notice period

*Good to have but not mandatory:*
- E-Commerce experience
- English language

*Qualification:*
- At least 2 years of Customers Service experience is required.
- Bachelor’s degree (Freshers are eligible)
- Undergrads (Should have at least 1 year of Customer Service experience (BPO/Non-BPO)
- Good communication both Mother Language & English (speak, read, write)
- Willing to work from Office.
- Welcome to work in shift rotation (24/7 : 5 working days/ 2 off days)

*Benefits:*

a. Career Growth (Top brands are expanding its business in the company)

b. Performance Bonus

c. Pantry Voucher:

- The employee will have RM50 voucher every month
- We do have hot and cold drinks, food (such as biscuits, chocolate, and frozen food vending machine)
- The employee can top-up the amount on their own if they have fully utilized RM50 within 1 month

d. Dental and Optics benefits (RM300 per annum, the total RM300 is including both dental and optics)

*Accommodation:*
- The first 4 weeks stay will be provided upon arrival, while the new hire is looking for accommodation to stay in Malaysia during the first month. The accommodation we’ll provide for the first 4 weeks is nearby client's office.
- Our colleagues could suggest places to stay in Malaysia after the new hire arrived.

*Airport Transfer:*
- We provide an airport transfer service, where our representative will fetch the new hire from the airport to the assigned accommodation in Malaysia.

*Flight:*
- Company will book and pay for the one-way flight ticket from the country to Malaysia. We will share the flight ticket.

*Recruitment Stage:*
- Hiring Manager’s interview

Pay: Up to RM8,500.00 per month

Supplemental pay types:

- Performance bonus

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Your nationality
- Your current location
- Your Whatsapp number
- This position is under Sutherland Malaysia and work is on site in Kuala Lumpur Malaysia, Have you applied for this position before?
- Your current salary
- Your expected salary
- Notice period
- Your passport status(expiry dates)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer Service: 2 years (preferred)

**Language**:

- Japanese (required)

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