Customer Service Representative
1 week ago
_**Location: KL G Tower**_
- _**Operation hour: 9am - 11pm (Rotational Shift)**_
**Overview**:
Responsible for providing industry-leading customer service while meeting the quality and schedule expectations of the company’s customers.
**Qualifications**:
- Excellent in speaking, writing and reading Japanese language (Native / Business level).
- Independent & customer friendly.
- Able to demonstrate conflict resolution, negotiation and de-escalation skills.
- Flexible with working schedule.
**Responsibilities**:
- Answer customer comments, enquiries, and complaints in a professional manner.
- Maintain good relationship & positive engagement with customers.
国:マレーシア
概要
顧客の求める品質とスケジュールに応え、業界トップレベルのカスタマーサービス
を実現する責任を担っています。
資格
- 日本語の話す、書く、読む能力が優れていること(ネイティブ/ビジネスレベル)。
- 自立的しており、カスタマーフレンドリーであること。
- コンフリクト解決、交渉、トラブルを収束するスキルを示すことができること。
- 勤務スケジュールに柔軟性があること。
業務内容
- 電話、メール、オンラインチャットを通じて E コマースのカスタマーサポートを提供。
- 顧客のコメント、問い合わせ、苦情に対してプロフェッショナルな方法で応答。
- 顧客との良好な関係を維持し、ポジティブなエンゲージメントを図る。
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: RM5,000.00 - RM6,000.00 per month
**Benefits**:
- Dental insurance
- Health insurance
- Maternity leave
- Opportunities for promotion
- Professional development
Schedule:
- Rotational shift
Supplemental Pay:
- Commission pay
- Performance bonus
Application Question(s):
- Do you have Japanese Certificate N1 or N2 or N3 (Yes/No)?
**Education**:
- Diploma/Advanced Diploma (preferred)
**Experience**:
- Customer service: 1 year (preferred)
**Language**:
- Japanese (required)
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