Customer Care Assistant Frontline

6 days ago

Ipoh, Malaysia Trinity Workforce Solution (M) Sdn Bhd Full time

**Customer Care Assistant - Eye Specialist Clinic (Ipoh Branch)**

**Ipoh - Falim & Ipoh Bond Square**

**6 Months Contract will absorb to permanent based on performance**

**Salary**: RM2500 - RM3500
Working days: Monday - Sunday (5 days working, 2 days off - rotate)
Working hours: Monday - Saturday - 8:30a.m - 6p.m Sunday - 10a.m - 5p.m

**Job Responsibilities:

- **
- Provide excellent service, stream line patient flow, manage complaints, gather feedback/testimonials, conduct surveys and maintain workplace cleanliness
- Handle patient registration, record data entry/update, appointment booking/scheduling, check-in/out, monitor flow, attend to needs/requests/follow-ups, manage phone calls, address walk-in inquiries, and oversee admin/housekeeping, including patient follow-ups and appointments.
- Perform selective eye test.
- Facilitate patient flow and support doctors with medication and surgery instructions, while also managing doctors' room upkeep and ensuring it's stocked with essential items.
- Conduct various eye tests and provide timely follow-up reminders for pending patient cases.
- Manage sales transactions and cashier responsibilities utilizing the Salesforce POS system, while also tending to patients' administrative needs and conducting follow-ups.
- Ensure daily settlement, reconcile sales, and perform stock checks for medications/drugs.
- Prepare patient files for next-day appointments, handle filing tasks such as retrieving and filing patient files, and perform housekeeping duties in designated work areas as assigned by the CM/PIC.

**Other Task/Responsibilities**
- Surgery Coordinator Assistant.
- OT Assistant.
- Assist in Company/Marketing campaigns/activities/roadshows (indoor & outdoor).
- Special projects.
- Other role specific or person specific job assignments.
- Assist walk in patients & Appointment Bookings

**Requirement**:

- SPM, Diploma and Degree holder.
- Minimum 6 months experience of face to face customer service.
- Well groomed as per company policy.
- Fast learner.
- Able to travel in any mode of transportation.

**Job Types**: Full-time, Contract
Contract length: 6 months

Pay: RM2,500.00 - RM3,500.00 per month

**Benefits**:

- Health insurance
- Opportunities for promotion
- Professional development

Schedule:

- Day shift
- Monday to Friday
- Weekend jobs

Supplemental Pay:

- Overtime pay

**Education**:

- STM/STPM (required)

**Experience**:

- Customer support: 1 year (required)

**Language**:

- English (required)
- Bahasa Melayu (required)
- Mandarin (preferred)

**Location**:

- Ipoh (Perak Tengah) (required)

Work Location: In person

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