Customer Service Executive

6 days ago

Taman Tun Dr Ismail, Malaysia UBASE Asia Sdn Bhd (formerly known as Globee Services Sdn Bhd) Full time

We are seeking a detail-oriented and customer-focused individual to join our team as a **Customer Service Executive - KYC**. You will be responsible for handling customer inquiries and performing KYC verification to ensure compliance with regulatory requirements.

**Responsibilities**:

- Review and verify customer identification documents and data
- Guide customers through the KYC process and provide accurate information
- Ensure all KYC documentation meets internal and external compliance standards
- Collaborate with other departments to resolve KYC issues or escalations
- Maintain accurate records of interactions and verifications

**Requirements**:

- Minimum 1 year of experience in customer service or KYC/compliance-related roles
- Excellent communication skills in English and Mandarin.
- Strong attention to detail and ability to follow procedures strictly
- Familiarity with regulatory or compliance requirements is a plus
- Able to work on rotational shifts and public holidays.

**What We Offer**:

- Competitive salary and allowance package
- Full training provided
- Career growth opportunities in a fast-paced environment
- Friendly and supportive team culture
- Opportunity to work in the fintech / e-commerce / digital services industry

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM3,250.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Opportunities for promotion
- Professional development
- Vision insurance

Application Question(s):

- How long is your notice period?
- How much is your current salary?
- How much is your expected salary?

**Language**:

- Mandarin (preferred)

Work Location: In person

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