Receptionist

2 weeks ago


Melaka, Malaysia Heeren Palm Suites Sdn. Bhd Full time

Job brief
We are looking for a pleasant Front Desk Representative to undertake all receptionist and clerical duties at the desk of our main entrance. You will be the “face” of the company for all visitors and will be responsible for the first impression we make.

The goal is to make guests and visitors feel comfortable and valued while on our premises.

**Responsibilities**:
Keep front desk tidy and presentable with all necessary material (pens, forms, paper etc.)
Greet and welcome guests
Answer questions and address complaints
Answer all incoming calls and redirect them or keep messages
Receive letters, packages etc. and distribute them
Prepare outgoing mail by drafting correspondence, securing parcels etc.
Monitor office supplies and place orders when necessary
Keep updated records and files
Monitor office expenses and costs
Take up other duties as assigned (travel arrangements, schedules etc.)

**Requirements**:
Proven experience as front desk representative, agent or relevant position
Familiarity with office machines (e.g. fax, printer etc.)
Knowledge of office management and basic bookkeeping
Proficient in English (oral and written)
Excellent knowledge of MS Office (especially Excel and Word)
Strong communication and people skills
Good organizational and multi-tasking abilities
Problem-solving skills
Customer service orientation
High School diploma; additional qualifications will be a plus
The Heeren Palm Suites is a beautiful boutique hotel housed in 2 adjoining tastefully restored Peranakan townhouses within the UNESCO World Heritage Site of Melaka. Retaining the gracious old world charm of a 19th century cultural and architectural treasure while offering contemporary luxury to ensure a comfortable stay, the Heeren Palm Suites will appeal to all visitors wishing to be swept up in the cultural splendour of an elegant by-gone era, while indulging in some of the finer luxuries of contemporary living.

The Heeren Palm Suites is strategically located in the heart of Melaka on Jalan Tun Tan Cheng Lock (previously known as Heeren Street), thus enabling visitors to conveniently explore historical and cultural Melaka just minutes from its doorstep.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


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