Business Analyst

**JOB DESCRIPTION**

The Business Analyst strengthens the capabilities of the professional services team with the essential skillsets in business process analysis and project management. In order to fit the company’s management strategic objectives, the Business Analyst helps the professional services team to research and develop the best practices of project handling, documentation controlling and other relevant tasks. The Business Analyst must possess excellent communication and analytical skills to assist customers in gathering and resolving their business problems.

**RESPONSIBILITIES**:

- To involve in both external and internal projects with recognized business analysis skillsets such as defining user stories, building use cases, business requirements and gap analysis, scope of business & system solutions determination, anticipating any changes of scope or requirements, prepare solution proposals, building troubleshooting guides, integration specifications, define test scenarios & test cases, coordinate/perform SIT, conducting UAT and training events with functional teams to the clients.
- Act as a bridge or liaison between functional and technical groups by aligning business needs with IT capabilities.
- Maintain necessary documents to facilitate the interaction between users and system.
- Coordinate with customers and technical team to facilitate communication between both parties.
- Conduct debriefing with respective technical team whenever there is an update from customers.
- Conduct and organize functional/technical gap analysis with the team.
- Prepare test scripts/test plans/test cases and perform system testing/UAT on deliveries.
- Maintain documents (including repository like Knowledge Base) and perform documentation reviews with internal audit team.
- Monitor deliverables for Change Requests or Projects to ensure timely completion, or to raise Red Flags when risks or delays are identified.
- To coach, train and guide Junior team members.
- Staying up to date on IT advancements, particularly in automation and modernization of systems.
- Any other duties as may be assigned or required by the supervisor.

**REQUIREMENTS**:

- Bachelor’s degree in IT/Computer Science, equivalent or above.
- Minimum 2 years of experience as a Business Analyst.
- Able to handle multiple priorities while meeting tight deadlines.
- Experience in Fuel Card management system, Loyalty management system, Oil & Gas retail, Retail and eCommerce, Payment Gateway, Fintech or related fields would be a plus.
- Experience in 3rd party system integration would be a plus.
- Keen eye on UI/UX design would be a plus.
- Experience in working in Agile environment will be a plus.
- Able to handle communication needs to internal and external audiences from different levels in the organization including decision makers such as C-suite members, using English and Malay.
- Excellent Documentation and Presentation skills.
- Competent in using Microsoft Office products (Word, Excel, Powerpoint).

**Job Types**: Full-time, Permanent

Pay: RM4,000.00 - RM8,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
- Work from home

Schedule:

- Day shift
- Night shift

Supplemental Pay:

- Performance bonus

Ability to commute/relocate:

- Bangsar South: Reliably commute or planning to relocate before starting work (preferred)

Application Question(s):

- Willingness to undertake night shift? (Yes/No)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Business Analysis: 2 years (preferred)

**Language**:

- English and Malay (preferred)