Customer Experience

Job Description:Role Overview:The Admin – Customer Experience is responsible for supporting day-to-day operations of the customer service team, ensuring smooth handling of customer queries, maintaining proper records, assisting with reporting, and ensuring timely communication between internal teams and users.Key Responsibilities:1. Customer Support...

**How will you gain from this career?** - Opportunity to work with the leading technical and engineering solutions provider in Malaysia. - Challenges and opportunities to level up your experience and career growth **Other benefits that you might be interested with**: - Professional training and development with certifications **What you will be...

**Job Responsibility** - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Assist and guide customers to place orders on our sales channels - Take the extra mile to engage and to deliver the best customer service to all of our customers. - Resolve any emerging problems that our customers might face in a timely...

Job Title: Video Editor Location: Petaling Jaya Employment Type: Full-time, Hybrid (Office & Remote) About Us: We are a dynamic and innovative company seeking a talented Video Editor to join our team. Our focus is on creating exceptional digital experiences and engaging visual content for our clients. If you have a passion for design, are proficient in...

**About The Tea Republic** Established in 2010 in Kuala Lumpur, The Tea Republic is a premium tea gifting brand redefining the tea experience. Our exquisitely blended teas and elegant packaging make us a favourite among gift shoppers, wellness enthusiasts, and corporates seeking something meaningful. **Role Summary** This is not your typical customer...

**About Us** Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. **Overview**: As a Customer...

Do you want to journey with us in transforming the "Living & Workspaces" of others?Be part of Feruni Ceramiche, Malaysia's leading tile brand where innovation meets craftsmanship. We are on a mission to uplift the standard of service across our retail stores, and we are hiring a Customer Experience Executive to make that happen.This is a newly created role...

**Requirements**: - Availability to work shift hours, including weekends and holidays - Ability to work under daily and/or weekly deadlines, in a fast-changing work environment - Ability to multitask and deal with customer-driven interruptions - Experience in customer service is a huge advantages **Responsibilities**: - Handle issues regarding client...

**Key Accountabilities**: - Supports Account Management function through education, and redirection of issues to correct stakeholders for post-sales functions. - Promotes self-service tools to non-managed clients through education. - Supports trend reporting of key performance metrics across relevant OE tiers: Mid-Market, non-managed Enterprise and...

**Responsibilities** - Follow through and escalate to internal and/or external parties as necessary to resolve any issues from our customers. - Meet individual and team qualitative and quantitative operations performance metrics. - Collaborate closely with the CS operations team and SMEs in the delivery of relevant customer support initiatives. - Be vigilant...