Front Office Supervisor

13 hours ago

Kuala Lumpur, Malaysia Holiday Inn Full time

**Join Our Team as Front Office Supervisor at Holiday Inn Kuala Lumpur Bangsar**

**About Us**

Nestled in the heart of a city brimming with historical charm, vibrant culture, and delectable cuisine, Holiday Inn Kuala Lumpur Bangsar sits conveniently at the crossroads of Jalan Maarof and Jalan Bangsar - a gateway to key attractions around Kuala Lumpur.

Designed with the modern traveler in mind, our hotel features 220 thoughtfully designed rooms. Guests can rejuvenate in our outdoor swimming pool and fitness center. Our all-day restaurant serves delicious Malaysian classics, while the lobby lounge offers fresh bakes and fuss-free Grab and Go options. Our flexible meeting spaces, including a ballroom for up to 400 guests, are ideal for organizing events.

**Do you see yourself as a Front Office Supervisor with Holiday Inn Kuala Lumpur Bangsar?**

To join our team, we are seeking a passionate Front Office Supervisor who can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio.

**Your day to day**

Every day is different, but you’ll mostly be:
Leading the way - managing guest experiences, team performance and hotel operations

Prioritising workload and ensuring your team deliver authentic, memorable experiences

Developing your team’s skills to drive results that positively impact on hotel performance

Having authentic conversations with guests to resolve issues, queries or concerns

Being first point of contact for any critical emergency situations

**What we need from you**

Minimum Diploma or equivalent

2 years’ front desk/guest service leader experience

Must be fluent in spoken and written English and Bahasa Malaysia

Basic mathematics skills

Excellent communication, problem solving, reasoning and motivational skills

Long periods of standing in the front desk areas and occasional lifting of heavy items

Working knowledge of hotel property management systems beneficial

Willingness to work evenings and weekends

**What we offer**

In return we'll give you a competitive benefit package including hotel discounts worldwide and the opportunity to progress your career with IHG®. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected, and valued. We seek talent from all backgrounds to join our teams and encourage our colleagues to bring their authentic and best selves to work.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

  • Front Office Supervisor

    1 week ago

    Kuala Lumpur, Malaysia GFG HOME REALTY SDN BHD Full time

    _**Key Responsibilities**_:_ **1) Supervision and Leadership**: - Oversee the front office staff, including receptionists, front desk agents, and concierge, to ensure efficient and courteous service. - Assist with training new hires and provide ongoing training to maintain high performance. - Schedule shifts and manage staffing levels to meet operational...

  • Supervisor, Front Office

    2 days ago

    Kuala Lumpur, Malaysia SGI VACATION CLUB BERHAD Full time

    **Responsibilities**: - Provide professional personalize service by showing client the property attraction, rooms and facilities. - Channel all the complaint, compliment to the respective Manager, personnel accordingly. - Assist and perform in the daily Front Desk Operation - Answer incoming call - Call housekeeping double check the room for all departure...

  • Front Office Supervisor

    2 weeks ago

    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    **Duties & Responsibilities**: - To lead the Front Office Team and maintain a good working relationship with your own associates and all other departments. - To lead and drive the team in achieving the guest comments (all guest comments platform and channel) goal set by the Hotel. - Ensure to read the communications logbook and acted going on and off duty....

  • Front Office Assistant

    2 days ago

    Kuala Lumpur, Malaysia Sunway Velocity Hotel Kuala Lumpur Full time

    This position is responsible for the overall operations of reception in providing ultimate service for the hotel guests. The Front Office Assistant should provide the fullest support and cooperation to the front office department in achieving the desired result accordance to our vision and mission statement, objectives and Standard Operating Procedure (SOP)...

  • Front Office Assistant

    1 week ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    Complete responsiveness to the desire of the hotel guests. - To maintain a good working relationship with my own colleagues and all other departments. - Punctual, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. - Welcoming and receiving guest arrivals, registering and maintaining...

  • Front Office Assistant

    4 days ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    Complete responsiveness to the desire of the hotel guests. - To maintain a good working relationship with my own colleagues and all other departments. - Punctual, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. - Welcoming and receiving guest arrivals, registering and maintaining...

  • Front Office Executive

    4 days ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Planet Mentari Sdn Bhd Full time

    Complete responsiveness to the desire of the hotel guests.To maintain a good working relationship with my own colleagues and all other departments. Punctual, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. Welcoming and receiving guest arrivals, registering and maintaining the...

  • Front Office Assistant

    1 week ago

    Kuala Lumpur, Kuala Lumpur, Malaysia Sunway Putra Hotel Kuala Lumpur Full time

    About the Role A Front Office Assistant's primary responsibility is to be the first point of contact for a business, handling various administrative and customer service tasks at the front desk or reception area. You are required to manage appointments, answer phones, greet hotel guest, and provide general administrative support, ensuring a smooth and...

  • Front Office Reservation Assistant

    6 days ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    Complete responsiveness to the desire of the hotel guests. - To maintain a good working relationship with my own colleagues and all other departments. - Punctual, wearing the hotel uniform with nametag intact, and maintaining a high standard of personal appearance and hygiene at all times. - Welcoming and receiving guest arrivals, registering and maintaining...

  • Front Office Assistant

    2 days ago

    Kuala Lumpur, Malaysia Hotel Grand Continental Kuala Lumpur Full time

    Duties and Responsibilities: - Thoughtful and attentive service with relaxed efficiency - Complete responsiveness to the desire of the hotel guests - Quality service of the hospitality is optimized in accordance to the QSS - To maintain a good working relationship with own colleagues and all other departments. - Punctual, wearing the hotel uniform with...