Customer Success Specialist-native Japanese
5 days ago
ROLE: *Native Japanese - Customer Success Specialist*
Location: George Town, Penang, Malaysia.
Project: Online Payment
Headcounts: 1
Work hour: 8am to 5pm (Mon-Fri)
Joining Date: 1st April 2025
Education: Diploma and above
Experience: Customer Service experience required
*Responsibilities*
- Support customers to place online orders with the client
- Process payments and confidential client information in a manner that is precise and safeguards the customer’s personal and financial payment data at all times
- Proactively support customers to mitigate the risk of damage to the client’s brand and customer loyalty
- Identify and escalate priority issues through appropriate channels as and when necessary
- Work harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience
- Maintain and improves quality of service by sharing suggestions and recommendations
- Keep job knowledge and skills up to date by attending training and continuously learning
- Meet all key performance indicators set by the company and client
- Adhere to the policies and procedures set by the company and client
*Qualifications*
Education background:
- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)
*Work experience:*
- Minimum of 6 months work experience in customer support in any industry.
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage.
Pay: Up to RM10,100.00 per month
Schedule:
- Rotational shift
Supplemental Pay:
- Performance bonus
**Language**:
- Mandarin (required)
- Bahasa (preferred)
Work Location: In person
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