QA -japanese Speker Customer Service

2 days ago


Air Itam, Malaysia Mindpec Solutions Full time

◆日本人のQA をマレーシア・ペナンで募集中です◆

Reservation Project
- Quality Assurance

日本語ネイティブ/ペナン・マレーシア

**Qualifications**:

- Bachelor’s degree or equivalent diploma in any discipline.
- Minimum 1 years’ experience as QA in call center.
- Must be proficiency in English & Japanese in terms of written, reading and speaking.
- Able to start work immediately after EP Approval is preferred.

**Responsibilities**:

- Construct searches and reports designed for automated analysis and topic identification in recorded conversations from a contact center environment.
- Make recommendations and define strategies that solve critical business problems; through both established industry best practices and creative innovations.
- Own on-time, accurate, quality analysis and reports/visualizations in tight alignment with specified project objectives.
- Package, deliver, and at times present key findings and briefings.
- Conduct evaluations to identify areas of improvement.
- Monitor, analyse & audit trainees’ performance and call out any unusual trends.
- Identify training needs by working with operations team and QA.

Location:Penang、Malaysia

Salary:RM10,000~

Time:24*7 Rotational shift

Pay: From RM10,000.00 per month

**Experience**:

- QA/QC: 1 year (required)

**Language**:

- Japanese (required)



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