Chat Customer Support

ROLE: *Chat Customer Support - Japanese (Native & Non-Native Speaker)*

Note: For other Nationalities JLPT N1 or N2 Certificate is required.

Location: Penang, Malaysia.

Total Salary: Native Japanese RM 9,100 - (RM7,500 + RM1,000 Language allowance + Housing allowance RM600 for EP holders

Total Salary: Non Native Japanese RM 8,600 - (RM7,000 + RM1,000 Language allowance + Housing allowance RM600 for EP holders

Work hour: 5 working days per week (Monday to Sunday rotation). 8-hour shifts between 7:00 AM - 8:00 PM (MYT)

Joining Date: 17th November 2025

*Qualifications*

Education background:

- Bachelor’s Degree or at least Diploma or equivalent in any discipline.
- Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension)

*Work experience:*
- Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
- Call centre experience is not a ‘must’ but would be a distinct advantage

*Required Interpersonal Skills:*
- Must be tech savvy and interested in the customer’s products and platform features
- Ability to meet sales targets, while providing a stellar customer experience
- Strong capability of transitioning support calls to solutioning sales opportunities
- Proven ability to promote and build extraordinary customer rapport
- Multitasking and computer navigation abilities
- Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
- Self-driven to achieve targets and deliver superior service
- Must be able to speak, read and write the required language to support

*Preferred requirements:*
- 3+ years sales experience in a consultative selling role
- Solid understanding of client products/services
- Experience in B2B consultative sales, relationship building and using CRM systems
- Experience owning and/or operating a small and/or midsize business (SMB).
- 1+ years’ experience in a commission, bonus, and/or metrics-driven environment

*Technical Skills:*
- Minimum typing speed of 50wpm with a 90% accuracy score.
- Computer literate and fully conversant in Microsoft Windows and Microsoft Office
- Experience in Customer Support / Technical Support will be added advantage
- Have basic understanding on HTML and Java will be added advantage.

*Responsibilities*
- Field inbound calls and exhibit the correct sales and customer experience behaviors throughout the entire interaction
- Take a consultative approach to uncovering needs and forming solutions of new products and services that will help their businesses succeed
- Offer resolution within our scope of support (SOS), providing direction for third party resolution or consultation regarding a paid solution, as appropriate
- Troubleshoot client products as needed to resolve each call the first time
- Meet metrics such as First Call Resolution, Conversion Rates, Net Promoter Score, and New Sales
- Demonstrate extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment

Pay: RM8,500.00 - RM9,100.00 per month

Application Question(s):

- Are you located in Penang Malaysia

**Education**:

- Diploma/Advanced Diploma (preferred)

**Experience**:

- Customer chat support : 2 years (required)
- Consultative selling role : 3 years (preferred)
- Consultative sales using CRM : 2 years (preferred)

**Language**:

- Japanese N1 or N2 (required)
- English (required)

**Location**:

- Penang Hill (required)