Employee Success Assistant

**Role: Employee Success Assistant**

**Location: Kuala Lumpur, Malaysia**

**Job type: Full time, permanent
- hybrid**

**Why QS?**

At QS, our culture fosters a flexible working environment that encourages our employees to own their career whilst personally and professionally thriving. We collaborate, respect, and support each other - and as a company, our values underpin these.

Our mission is to empower motivated people around the world to fulfil their potential through higher education, and to ensure everyone has the same opportunity to achieve that potential. We celebrate the diversity of our teams and believe through sharing our experiences we can learn from one another and become stronger together, which enables us to achieve our goal.

At QS, you’ll be responsible for implementing real change in the international higher education landscape, full of exciting and interesting challenges where you can drive positive impact across the business.

**As an Employee Success Assistant**,** this is what you’ll be doing**:
**The role**:
The Employee Success Assistant is a vital contributor to our high-performance culture at QS. In this dynamic and fast-paced role, you will provide critical support to the People Team, ensuring that our HR operations run smoothly and efficiently. Your proactive approach, attention to detail, and commitment to excellence will help drive the success of our employees and the organisation as a whole. As an Employee Success Assistant, you are not just managing tasks—you are playing a key role in building a workplace where high performance is the norm.

**Role responsibilities**:

- **Proactive Employee Support**:Deliver exceptional first-line support to employees, addressing

their needs with efficiency and professionalism and contributing to a positive and high-performing work environment.
- **Efficient HR Administration**:Manage HR processes with precision, including role changes,

promotions, and payroll coordination, ensuring all actions are completed with accuracy and
aligned with our high-performance standards**.**
- **Onboarding Excellence**: Facilitate a seamless onboarding experience for new employees,

ensuring they are set up for success from day one and fully integrated into our high-performance culture.
- **Offboarding Success**:Ensure a smooth and respectful offboarding process for departing

employees. Facilitate their transition while maintaining positive relationships and capturing
valuable feedback to continuously improve QS’s high-performance culture.
- **Continuous Process Improvement**:Actively seek opportunities to improve HR processes and

practices, ensuring they are streamlined and effective, and contribute to overall team
efficiency.
- **Accurate Documentation and Reporting**:Maintain meticulous records and documentation,

ensuring all HR processes are transparent and compliant and contribute to informed decision-making within the team.
- **HRIS Data Management**:Ensure that all data in the HRIS system is accurate, up to date, and

managed in compliance with data protection standards.
- **HR Mailbox Management**:Manage the Company HR mailbox, efficiently handling ad hoc

requests and queries within set timeframes to ensure timely and effective support.
- **LinkedIn Learning Newsletter**:Manage and promote content for the monthly LinkedIn Learning

newsletter, ensuring that employees are engaged and informed about learning opportunities.
- **Training Facilitation**: Conduct training sessions on the Anti-Bribery Act (MACC) for all new

starters in Kuala Lumpur, ensuring compliance and understanding of this critical regulation.
- Any other duties as required.

**Key skills and experience**:

- **Experience**: This is a graduate entry role, and we will provide the training and support needed

to help you succeed. While some past administrative experience is an advantage, it is not
required.
- **Skills**: Strong organisational and communication skills, with the ability to manage multiple tasks

efficiently in a dynamic environment.
- **Proficiency**: Competence in using HR systems and Microsoft Office Suite, with a keen eye for

detail and a commitment to continuous improvement.
- **Education**: A Degree in Human Resources, Business Administration, or a related discipline is

preferred.

**So, who are we and what do we do?**

QS is the world’s leading provider of services, analytics, insights, and intelligence to the global higher education sector - supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions. We publish highly visible and influential rankings of international universities, including the QS World University Rankings® wh