Employee Success Assistant

Posted 23 May 2025
- LocationKuala Lumpur
- Job type Permanent
- Discipline Human Resources
- ReferenceJ15132

**Job description**:
We’re looking for people to join the Access family, who share our passion for believing in better, and who will help us continue to grow. Love Work. Love Life. Be You. - is central to our success and how we give our customers the freedom to do more of what's important to them. What does Access offer you? We offer a blended approach to office working, encouraging you to collaborate and connect in one of our thriving office. We deliver on what we say, taking the development of our people seriously. We’ll work with you to progress your success plan and provide opportunities to accelerate your career. On top of a competitive salary, our wellbeing days taking you to 25 days leave a year and a health contribution, you’ll also be able to choose from a range of benefits to suit you. We’re an organisation that likes to give back, so you’ll also have three charity days allocated to support a cause that matters to you. About you: A team player who is passionate about customer service who thrives from working alongside and learning from others. You are proactive and have a real passion to make things better, every day. Will be an experienced administrator who is always looking at process improvement and will enjoy an ever changing environment which allows for involvement in projects and employee relations casework. No day is a dull day; you will enjoy daily communication with employees. Success will be contributing to the overall People team and assisting with achieving the overall objectives for the Enable Scorecard. You will report to the Employee Success Head of Service Delivery APAC and work closely with your colleagues within the People Team. Day-to-day, you will: - Provide first line support to all employees across the organization through our internal tools. - Support the recruitment team by providing a great onboarding experience to new starters by processing systems, facilitating the Company Welcome Event, and working with internal teams - Own all administration processes from role changes, changes in hours, promotions, maternity/paternity, salary reviews etc. and working closely with the payroll team - Create and continually review key processes and practices, ensuring accurate documentation - Create and coordinate reference requests - Administer our internal HR systems and ensuring both electronic records are up to date and accurate - Produce ad-hoc reports - Process leavers and offboarding - Work with an outsourced benefits supplier as the primary contact - Manage the HR Ticketing system dealing with employee queries and requests to be addressed within set timeframes - Be part of HR team projects, working alongside the HR Advisers and HR Business Partners - Be proactively involved in the monthly Company Welcome Event. - Provide support to the HR Advisers with ER cases including investigation, disciplinary, occupational health and absence review meetings Your skills and experiences might also include: - Being an excellent communicator, with the ability to deal with conflict with employees and leaders - Having an eye for detail - Being able to prioritise conflicting demands; spinning lots of plates at one time - Being passionate about providing an excellent customer service - The ability to work in accordance with the Company’s policies and procedures and pick up any ad hoc duties from time to time - Excellent IT skills and specifically MS Office - Fun-loving team player - it’s at the heart of our culture What are we all about? The Access Group is one of the largest UK-headquartered providers of business management software to small and mid-sized organisations in the UK, Ireland, USA and Asia Pacific. It helps more than 100,000 customers across commercial and non-profit sectors become more productive and efficient. Our products and solutions go beyond providing technology, we connect the right people with the right data, at the right time, through Access Workspace. At Access, we are committed to creating a welcoming and inclusive environment where everyone can thrive. If you're excited about this role, (even if your previous experience doesn't align perfectly), you might just be the perfect fit for us We wholeheartedly believe in equality for all and the transformative power of diversity. Why not join our vibrant team where you can love what you do, love how you live, and most importantly, be authentically you? Let's make a difference together. Love Work. Love Life. Be You.