Guest Relations Officer

Job DescriptionThe Guest Relations / Receptionist serves as the first point of contact for visitors and guests, ensuring a warm, professional, and welcoming experience. This role is responsible for managing front desk operations, handling incoming calls and correspondence, coordinating appointments, and providing administrative support to ensure smooth daily...

This position is responsible for the smooth and efficient operation of the Front Desk. He / She must be pleasant and well versed with the relevant work procedures and daily operational duties while integrating with all other relevant departments and staff. Also, represents the Hotel in terms of guest relations and is primarily responsible to care for their...

Provide friendly and courteous reception, mail and information, cashiering, guest relations and business center service at the Front Desk. Attends to guest needs and complaints effectively. Ensures smooth operations and maintaining the established code of standards, efficiency and professionalism set by Management. Provide Management with timely feedback and...

 Taking room reservations, giving out correct information about rates, promotions and queries.  Look through the correspondence and key in the special arrangements/request (if any) before actual date of guest arrival.  Pre-blocked room if spefically asked for (if any).  Prepares and sends out reservation confirmation fax to all...

As Customer Relationship Officer (CRO), you will be the first point of contact for visitors to the building. You will welcome guests and greet people who visit the business. You will also coordinate front-desk activities, including operating the Visitor Management Systems (VMS) to register visitors and assign passes, managing deliveries and redirecting phone...

**Job Number** 24067562 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

**Additional Information** **Job Number**24216128 **Job Category**Rooms & Guest Services Operations **Location**Sheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia, 46200 **Schedule**Full Time **Located Remotely?**N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff. Areas of...

POSITION SUMMARY Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to...

Additional InformationJob Number Job CategoryRooms & Guest Services OperationsLocationSheraton Petaling Jaya Hotel, Jalan Utara C, Petaling Jaya, Selangor, Malaysia, 46200ScheduleFull TimeLocated Remotely?NPosition Type Non-ManagementPOSITION SUMMARYOur jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and...

Job SummaryRepresent the management and act on behalf especially in guests and associate's relations. Assist Front Office Manager responsible for the smooth operation of the Front Office department, i.e. Front Desk, Residence Club, Service Centre, Concierge, Duty Managers and Gym. Ensuring that highest level of efficiency and guest satisfaction are achieved...