Customer Service Specialist

4 days ago

Johor Bahru, Malaysia UPM Full time

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values - trust and be trusted, achieve together, renew with courage. Join us in creating a future beyond fossils

We are now looking for a Customer Service Specialist. This position will be located in
Johor Bahru.

Greetings from your future manager
- “We are excited to have an excellent colleague join us to make excellent contribution together. You will obtain a broad perspective to UPM Raflatac in an exciting and ambitious work environment.”_ - Nguyen Quyen, Customer Service Manager, SEA

What you’ll do
- Frequent contact with customers to serve inquiries
- Enter orders accurately and in a timely manner
- Update price lists accurately and on time
- Invoice daily shipments
- Manage the customer master file by creating and maintaining it
- Arrange and coordinate samples
- Collaborate with internal teams to ensure high service standards
- Perform all duties in full compliance with all laws, safety and environmental regulations, and in a manner consistent with company policies and procedures

Who you are
- You have a degree in Business Administration, Marketing, Economics, or any business-related field
- You are fluent in Malaysian and English, both written and spoken
- You have a minimum of 1-3 years of working experience in sales or customer service
- You possess good communication and interpersonal skills, are hardworking, and have a can-do attitude
- You have experience with a matrix organization, which would be a big plus
- You have experience using SAP or similar systems

This is what we offer for you
- A meaningful job - We have an inspiring purpose ‘We create a future beyond fossils. Our work is impactful and transformative.
- A caring community - Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
- Development opportunities - We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
- Responsible employer - Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas from climate change to biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.

Additional Information

LI-DNP

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