Assistant, Middle Mile

2 weeks ago

Shah Alam, Malaysia Ninja Van Full time

**Responsibilities**:

- Maintain relationships with shippers and logistics service providers and coordinate freight pick-up and deliveries.

**Daily Operation - Documentation Handling**:

- Assist FC Liaise with logistics service providers and customers to ensure on time deliveries.
- Manage shipping documentation for accuracy and the timely release of invoices from the customer.
- Maintain monitoring dashboard for all shipments processed to keep good tracking in the volume of activities.
- Help control on billing matters with logistics service providers to reduce the delay of payment processing to logistics service providers.

**Vendor Management**:

- Assist and Manage and monitor performance of logistics service providers to ensure on time delivery of shipments.
- Participate in vendor performance review to ensure vendor adherence to committed lead time.
- Support insurance claim which arises from logistics service providers or internal trucking to ensure maximum recovery on losses.
- Work jointly with logistics service providers as well as Management Team on transport plan deployment to minimize transition difficulties during implementation.

**Customer Management**:

- Liaise with internal and external customers on transportation matters to ensure smooth operations.
- Improve service level by identifying optimization of processes and procedures.

**Freight Invoice Management**:

- Receive weekly/monthly manual invoices from logistics service providers.
- Manual freight audit.
- Submit payment approval.

**Job Requirements**:

- Diploma/ Degree or equivalent.
- Minimum 2-3 years of professional experience in the transport/freight forwarding/logistics field related to freight forwarding and logistics.
- Logistics/third party logistics (3PL) industry know-how and background, conversant with commercial processes and operational viabilities.
- Superior communication and interpersonal skills are necessary; strong team player.
- An independent performer, he/she must be motivated and resilient, with an ability to deal with difficult customers and deliver even under pressure.
- Strong analytical skills to interpret and examine regulations required.
- Fluency in English in required.
- Highly proficient in MS Office or Google Docs platforms
- Willing to work on **NIGHT SHIFT

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