Customer Service

2 weeks ago

Kajang, Malaysia Wolfpack Management Consultancy Sdn Bhd Full time

We’re seeking a motivated Customer Service (Program Coordinator) who loves building relationships and ensuring flawless execution of training sessions. If you thrive in a fast-paced environment and are passionate about customer satisfaction, this role is perfect for you

Key Responsibilities:

- Handle Course Inquiries: Provide clear and accurate information about our courses and services to clients.
- Build and Maintain Client Relationships: Develop strong connections with corporate and individual clients to ensure satisfaction and loyalty.
- Coordinate Logistics for Training Sessions: Visit training sites, plan logistics, and communicate with the point of contact (PIC) to ensure all arrangements are in place.
- Plan and Manage Physical Logistics: Carry and set up necessary materials for training and events, ensuring all resources are available.
- Ensure Customer Satisfaction: Meet and exceed client expectations by promptly responding to inquiries and following up.
- Coordinate Trainer Assignments: Allocate trainers effectively to meet client needs and ensure successful training delivery.
- Improve Services: Collect and analyze feedback to suggest improvements that enhance our services.
- Coordinate Workshop Activities: Manage all aspects of workshop planning and execution, ensuring successful outcomes.
- Ensure High Service Standards: Maintain excellent service quality for both participants and trainers.
- Organize Events: Plan and manage internal and client events, ensuring they are executed smoothly.
- Conduct Research: Perform research to support business growth and enhance client experiences.
- Support Ad-Hoc Duties: Assist with various tasks as needed to support departmental goals and help the management team with their daily responsibilities.

Qualifications:

- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Problem-solving skills and a proactive approach to challenges.
- Willingness to travel to training sites as needed.
- Experience in customer service or coordination is a bonus.

**Job Types**: Full-time, Contract
Contract length: 12 months

Pay: RM2,500.00 - RM4,000.00 per month

**Benefits**:

- Additional leave
- Free parking
- Maternity leave
- Meal allowance
- Parental leave
- Work from home

Schedule:

- Monday to Friday

Supplemental Pay:

- Commission pay
- Performance bonus
- Yearly bonus

**Experience**:

- Customer service: 1 year (preferred)

Willingness to travel:

- 50% (preferred)

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