Customer Service Executive
4 days ago
Process customer’s orders/enquiries timely and accurately
- Ensure customer’s orders are correctly & timely updated in the system
- Ensure customer’s orders are dispatched in best route (transport plan) to optimize freight cost
- Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters
- Handle shipping documentation (import / export / BL / documentation)
- Ensure compliance with customer’s Standard Operating Procedure
- Communicate discrepancies/issues to team supervisor/manager when necessary
- Any other ad-hoc work instructions/administration duties from Supervisor / Manager
- Responsible and familiarize with track & trace systems (LINK)
- Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well prepared to construct information flows smoothly and timely to customers
- Proactively alert Bollore network and Customers in the event of any service deviation from standard transport mapping
- Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations
- Work closely with RAM/GAM in preparing business reviews materials on a periodic basis (monthly & quarterly)
- Lead periodic conference calls with Customers Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments
**QUALIFICATION AND EXPERIENCE**
**Technical**
- At least 3 years of experience in flow management/control tower / IFF contract operations management / key accounts
- Knowledge in DG cargo will be a plus
- Solid knowledge of freight forwarding operations and processes
- Excellent communication and interpersonal skills
- Customer-centric
- Excellent command of written and spoken English
**Language**
- Fluent and technical English + local language
**Job Types**: Full-time, Permanent
**Salary**: RM3,500.00 - RM5,000.00 per month
**Benefits**:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
Application Question(s):
- Do you have any experience in flow management/control tower / IFF contract operations management / key accounts?
- Do you have any knowledge about DG cargo
- Do you have knowledge in freight forwarding operations and processes?
- Are you willing to work at Bandar Sunway, Subang jaya?
- May I know your expected salary?
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