Customer Service Specialist
2 weeks ago
**Responsibilities**:
- Optimize operation flows and build SOP for product operations.
- Improve user experience and product efficiency for greater customer satisfactoin.
- Implement market research to understand market trends.
- Contribute to user experience improvement projects and review customer management processes.
**Requirements**:
- Bachelor's degree and above in Computer Science/Engineering, Business Analytics, Information Technology, Economics, Statistics and other related fields.
- Builder mindset, solid customer management experiences with reputable consulting firms, internet, fintech, banking or financial institutions preferred.
- Excellent communication skills, able to communicate clearly and concisely.
- Ability to demonstrate a high level or verbal and written English.
**Job Type**: Contract
Contract length: 6 months
**Salary**: RM2,200.00 - RM2,800.00 per month
Schedule:
- Fixed shift
- Monday to Friday
Supplemental pay types:
- Overtime pay
**Education**:
- Bachelor's (preferred)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
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