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Customer Service Representative
2 weeks ago
Job Highlights
- Competitive annual package, Shift Allowance, Quarterly Bonus and Year-end performance bonus.
- Young, Passionate & Friendly Working Environment.
- Rewarding career development with regional exposure.
- Team building, creation, birthday party, free flow of snacks and drinks.
**Responsibilities**:
- Answering queries and resolving client issues regarding our products, platforms, and promotion.
- Address customer feedback as well as complaints professionally.
- Record and update customer data and other relevant information when necessary.
- Supporting documentation/administrative needs within the department and supporting translation for customer announcement notices.
**Job Requirements**
- Tertiary education, diploma or above.
- 1-2 years of working experience, preferably in Customer Service or the Financial / Forex industry would be a distinct advantage.
- Fresh graduates are welcome to apply.
- Willing to work on shifts (Including weekends if required).
- Proficient in Microsoft Office.
- Fluent in English & Japanese
- Excellent communication and interpersonal skills
- A logical and analytical approach to problem-solving.
**Salary**: RM5,000.00 - RM7,000.00 per month
Ability to commute/relocate:
- Mid Valley City: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer Care Specialist: 1 year (preferred)
**Language**:
- Mandarin (preferred)
- Bahasa (preferred)