Associate, Digital Customer Care

2 days ago

Bangsar South, Malaysia Astro Full time

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly.

“_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable._”

JOB RESPONSIBILITIES:
What you will do:

- Responsible in the complete end-to-end resolution of escalated customer incidence and/or enquiries in an effective and timely manner via Sooka platform (Zendesk, Chat and Apps Review).
- Ensure responses and post are following company’s compliance, and all customers complaints are attended within agreed SLA.
- Support the organization towards the goal of achieving high customer satisfaction level by ensuring the smooth functioning and continuous improvement of the process and tasks.
- Ability to work well as part of a team - to exhibit objectivity and be open-minded towards the ideas and views of others, provide feedback, and able to receive constructive comment for improvement.
- Ability to follow instructions as well as take responsibility for their actions and keep commitments. Able to work with minimum supervision and cross functional department.
- Ability to manage difficult customer situations, to respond promptly to the needs of the customer, solicit feedback to improve service, respond to requests for service/assistance.
- Leverage measurement tools to provide progress report and insights.

REQUIREMENTS:
Who you are:

- Min Diploma (in any fields) and experience in customer service will be an added advantage.
- Good in communication skills (verbal and written) - fluent in English and Malay language.
- Possess Software skills (Microsoft Office & Zendesk/Ticketing Systems Application - preferably)
- Proficient using multi-social platforms; and good knowledge of Search Engine optimization (such as sooka FAQ, policy etc)

  • Customer Care Consultant

    4 days ago

    Bangsar South, Malaysia SRG Asia Pacific Sdn. Bhd. Full time

    **Open for Fresh Graduate**: **Job Scope - As a Customer Care Consultant, you will be the first point of contact for customers, handling inbound calls related to inquiries, support, and information about products and services. You’ll play a vital role in ensuring customer satisfaction by delivering prompt, accurate, and friendly assistance.** **What...

  • Customer Care Consultant

    2 weeks ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time 18,000 - 54,000 per year

    Job PurposeTo engage, nurture, and convert prospective leads into confirmed appointments through effective communication and follow-up strategies for all branches under Sunfert Group.To provide accurate information, guidance, and support to potential patients throughout their inquiry journey.To enhance customer experience by responding promptly and...

  • Customer Care Advisor

    4 days ago

    Bangsar South, Malaysia Techsap ASP Sdn Bhd Full time

    **Customer Care Advisor** - Handling outbound calls related to refunds and payments. - **Contract Duration**: 6 months **Requirements**: - 0-2 years of experience in customer service. - Strong verbal and written communication skills. - Ability to learn quickly and adapt to changes. - Competency in securely managing customer data. - Proficiency in English...

  • Customer Care Consultant

    1 week ago

    Bangsar South, Malaysia Sunfert International Fertility Centre Sdn Bhd Full time

    **Duties**: - Attending to the needs of patients (focused on China patient) who are undergoing treatment to address their needs and requirements. - Develop and implement strategies to improve customer service. - To provide polite, professional and accurate response. - Respond to queries from customers confidently pertaining to the center’s services and...

  • Digital Marketing Specialist

    2 days ago

    Bangsar South, Malaysia GENESIS MILLENIUM FALCON SDN BHD Full time

    **Job Responsibility**: - Familiar with global media ads logic and system - Media collaboration and strategic output of the overall program of the campaign in detail. - Drive strategy and execution of the overall GTM as well as partners during the campaign. - Analyze market trends, competitor activity and customer behavior. - Collaborate across internal...

  • Customer Service

    1 week ago

    Bangsar South, Malaysia Sutherland Malaysia Full time

    **Job **purpose**: Be the Point of Contact; Support inbound/outbound & digital calls/requests to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged. **Key accountabilities**: -...

  • Customer Service

    1 week ago

    Bangsar South, Malaysia Sutherland Malaysia Full time

    **Job **purpose**: Be the Point of Contact; Support inbound/outbound & digital calls/requests to provide exceptional customer service to consumers. Respond to inquiries about products and services, processing payments, or performing general account maintenance. Up-selling customers to new products or services may be encouraged. **Key accountabilities**: -...

  • Digital Marketing Executive

    2 weeks ago

    Bangsar South, Malaysia ChatDaddy Full time

    ChatDaddy is the first WhatsApp Automated Marketing platform in the world, and offers one-stop management of WhatsApp system to small and medium-sized enterprises. **Responsibilities**: - Develop a marketing strategy in accordance with the overall company goals and vision that can contribute to marketing campaigns - Assist in marketing plans, advertising,...

  • Digital Media Operator

    2 weeks ago

    Bangsar South, Malaysia Two95 International Inc. Full time 40,000 - 80,000 per year

    Position Digital Media Operator / Ingest Operator Responsible for Ingest and Adpro Department Operations Location Kuala Lumpur As a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.Your...

  • Digital Media Operator

    1 week ago

    Bangsar South, Malaysia TWO95 International, Inc Full time

    Position Digital Media Operator / Ingest OperatorResponsible for Ingest and AdproDepartment OperationsLocation Kuala LumpurAs a key member of the Production team, this role is focused on the receiving of and processing of files to a quality that meets the specifications of the destination and the customer requirements, within the SLA.Your...