Customer Support Assistant

**WE'RE HIRING**

**Positions Available**:
(i) **Customer Support Assistant (Full-Time)** - 2 vacancies
(ii) **Customer Support Assistant (6-Month Contract)** - 2 vacancies
- **Fresh graduates are welcome to apply**_

**DUTIES & RESPONSIBILITIES**:

- Accurately process sales orders based on purchase orders (POs) received from customers, ensuring all details are entered correctly in the system in line with company guidelines.
- Verify that customer POs match the corresponding quotations, identifying any discrepancies and escalating them to the Customer Service Executive for resolution.
- Ensure timely and efficient order processing to meet customer expectations and support smooth warehouse and distribution (W&D) operations.
- Identify discrepancies between customer POs and company quotations, such as pricing or product details, and escalate these issues to the Customer Service Executive.
- Facilitate clear and effective communication between the relevant teams (sales, warehouse, finance) to resolve any issues and ensure the order process is not delayed.
- Track and follow up on escalations, ensuring prompt resolution and keeping customers updated on the status of their orders.
- Upload delivery orders (DOs) and invoices to customer portals to ensure accurate and timely invoicing, facilitating a smooth accounts receivable (AR) process.
- Specifically, track and ensure all deliveries to the Government sector have their DOs and invoices promptly updated in the respective portals, adhering to sector-specific requirements and deadlines.
- Provide weekly reports to Finance on the status of each transaction related to Government sector deliveries, ensuring no processes are missed or delayed.
- Ensure all customer-related documents (POs, DOs, invoices) are filed systematically and can be easily retrieved for audits, customer inquiries, or reporting.
- Assist in generating periodic reports on sales orders, discrepancies, order processing times, and other metrics required by management, providing reports to the Customer Service Executive to support decision-making and improve operational efficiency, while also contributing to the analysis of order processing data to identify trends and areas for improvement in customer service performance.
- Work closely with related departments to ensure smooth communication, while supporting the Customer Service Executive with additional administrative tasks related to customer order processing and service delivery.

**QUALIFICATIONS/REQUIREMENT**
- Possess **at least STPM or Diploma** in any relevant field.
- Fresh graduates are welcome to apply.
- A minimum of 1 year experience in customer service, sales order processing, or a similar administrative role would be an advantage.
- Strong attention to detail and the ability to manage multiple tasks simultaneously.
- Proficiency in using order processing software, ERP systems, or customer portals.
- Strong organizational skills, with the ability to maintain accurate records and documentation.
- Excellent communication and problem-solving skills, with the ability to escalate issues and collaborate with other departments.
- Familiarity with Warehouse and Distribution (W&D) services is an advantage.
- Based in Teraju Pharma Sdn Bhd (Warehouse DC1) at Bandar Bukit Raja, Klang.

Pay: RM1,800.00 - RM2,000.00 per month

**Benefits**:

- Health insurance
- Maternity leave
- Parental leave

Application Question(s):

- What is your expected salary?
- What is your current/last drawn salary?
- What is the duration of your notice period?

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person