Customer Service Admin

2 days ago

Shah Alam, Malaysia XG COATING (M) SDN.BHD. Full time

**Company Overview**: XG Coating specialises in premium car coating solutions including ceramic coating, paint protection film (PPF), detailing, and related services. With a strong commitment to quality and innovation, we aim to deliver unmatched value and long-term protection to our customers’ vehicles. We are looking for a friendly, organized, and responsive Customer Service Admin to join our team.
- Respond promptly to WhatsApp messages, online inquiries, and social media DMs related to services, pricing, or bookings.
- Provide detailed information about automotive services (e.g. coating, maintenance, repairs, etc.) and assist customers in making informed decisions.
- Maintain a professional and helpful tone in all customer interactions.
- Record and update customer orders, appointments, and service requests in the system or manual log.
- Coordinate with the workshop or service team to confirm booking slots, job status, and estimated completion times.
- Follow up with customers before and after service for confirmation, updates, or feedback.
- Maintain organized records of customer inquiries, service orders, and follow-ups.
- Assist in preparing quotations, invoices, or receipts when required.
- Support the sales and operations team in scheduling, reporting, and basic documentation tasks.
- Ensure timely and accurate responses to maintain a high level of customer satisfaction.
- Handle complaints or service issues professionally and escalate to the relevant department when needed

**Requirements**:

- Minimum SPM or equivalent; Diploma in Business Admin, Customer Service, or related field is a plus.
- Prior experience in customer service or admin roles (automotive industry is an advantage).
- Good command of Bahasa Melayu and English (spoken and written).
- Familiar with WhatsApp Business, Google Sheets, and basic Microsoft Office.
- Friendly, patient, and responsive with strong communication skills.
- Able to multitask and manage inquiries efficiently.

**Company Benefits**:

- Medical Claim Coverage
- Parking Allowance
- Professional Development
- Yearly Bonus
- Career Growth Opportunities
- Team Activities
- Training with external parties provided
- Dynamic working environment

Pay: RM2,000.00 - RM2,300.00 per month

Work Location: In person

Expected Start Date: 09/01/2025

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