Community Associate

**About the Role**

The Community Associate is the heartbeat of our studios — responsible for ensuring every client experience is seamless, every studio moment feels elevated, and every operational detail runs smoothly. You’ll combine hospitality, operations, and community-building to deliver the premium Flow experience we’re known for.

This is a front-facing, fast-paced role that requires warmth, organisation, and initiative. You’ll be part of a dynamic team that values proactive problem solving, teamwork, and genuine human connection.

**Key Responsibilities**

**Client & Community Experience**
- Deliver an exceptional customer journey from check-in to check-out, ensuring every client feels seen, supported, and part of the FlowFam.
- Build authentic relationships with members — remembering names, preferences, and progress.
- Handle client queries, bookings, and feedback with professionalism and empathy.
- Support and co-host community events, pop-ups, and brand collaborations.

**Studio Operations**
- Oversee daily opening and closing procedures to maintain Flow’s operational standards.
- Conduct daily walkthroughs and weekly audits for cleanliness, equipment, amenities, and supplies.
- Coordinate with vendors for cleaning, laundry, and maintenance.
- Ensure all studios are visually consistent and aligned with brand presentation.
- Manage inventory, stock levels, and replenishment of amenities and retail items.

**Administrative & Systems Support**
- Manage class schedules, instructor attendance, and system updates via booking software.
- Process payments, extensions, refunds, and administrative requests according to SOP.
- Generate operational reports and dashboards as required.
- Support the onboarding of new instructors and front-of-house staff (uniforms, training, documentation).
- Assist in basic data entry, reporting, and other administrative tasks for management.

**Sales & Membership Support**
- Support the studio in achieving occupancy and sales goals through client retention, upsells, and referrals.
- Conduct tours for new or potential members with confidence and product knowledge.
- Communicate current packs, offers, and events to drive engagement and conversion.

**Team & Culture**
- Work closely with the Studio Lead to ensure team coordination and smooth day-to-day execution.
- Assist with staff scheduling, timesheet tracking, and meeting preparation.
- Be a culture ambassador — uphold Flow’s values of empathy, excellence, and empowerment.

**Qualifications & Skills**
- 1-3 years’ experience in hospitality, retail, fitness, or operations preferred (fresh grads with strong people skills are welcome).
- Friendly, approachable, and able to connect easily with clients and teammates.
- Excellent communication and interpersonal skills (English proficiency required; other languages a plus).
- Highly organised, detail-oriented, and comfortable multitasking in a fast-paced setting.
- Tech-savvy with experience using booking systems, Google Suite, and Excel.
- A genuine interest in wellness, fitness, and creating memorable client experiences.
- **Availability to work 6 days a week, with 1 scheduled off day.**:

- **Working hours aligned with studio class schedules (typically 7:00 AM - 12:00 PM and 5:00 PM - 9:00 PM).**

**Benefits & Perks**:

- Opportunity to deepen your knowledge of yoga, pilates, and wellness.
- Supportive and friendly studio environment.
- Staff discounts on selected programs, workshops, and merchandise.

**Job Type**: Part-time

Pay: RM10.00 - RM15.00 per hour

Expected hours: 30 per week

**Benefits**:

- Flexible schedule
- Free parking
- Gym membership
- Opportunities for promotion

Work Location: In person