Tour Operation Executive

6 days ago

Kuala Lumpur, Malaysia Mayflower Group Full time

Job Description:

- **Destination Research & Itinerary Creation**: Research destinations, develop itineraries, negotiate with suppliers (hotels, airlines, activity providers), and create engaging program themes while managing budgets in collaboration with the sales team.
- **Client Communication & Relationship Management**: Maintain regular communication with clients to understand their preferences, provide updates, manage expectations, address concerns, and build strong relationships with suppliers to ensure client satisfaction.
- **Budget & Financial Management**: Develop and manage program budgets, track expenses, negotiate favorable rates with suppliers, process invoices, prepare post-trip reports, and ensure cost-effectiveness throughout the program.

**Requirements**:

- Experience in the travel or tourism industry
- Strong organizational and problem-solving skills
- Excellent communication and customer service skills
- Knowledge of travel destinations and logistics.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Sales skills and the ability to upsell tour packages.
- Proficient in MS Office
- Location: Pudu, Fraser Business Park. nearby LRT/MRT Public Transport

Schedule:

- Monday to Friday

Application Question(s):

- What is your expected salary? Negotiable

**Experience**:

- Tour Operations in Travel Industry: 5 years (required)

Work Location: In person

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