Customer Service Representative

23 hours ago


Simpang Ampat, Malaysia Krupers Global Sdn Bhd Full time

Respond with speed to customer enquiries, handle and resolve customer complaints.
- Manage customer interactions on the company’s social media platforms (Facebook,
- Provide training to customers when necessary.
- Obtain and evaluate all relevant information to handle product and service enquiries.
- Update and upkeep clients’ profiles and databases.
- Sort client data to track target customers and initiate a marketing approach to potential clients.
- Explore efficient alternatives to improve Company’s database system.
- Identify and provide feedback from customers for continuous improvement
- Provide a commercial approach to the customer with outstanding capability to present promotions and brand information that aims at conversions and brand turnover.
- Escalate critical issues swiftly and accurately to your superior
- Assist the company and management in other related areas when required or requested
- Train and assist other members of the Customer Support Team when required or requested.

What are the skills required?
- Minimum (1) one year of similar experience in the field.
- Flexible and quick learners, able to adapt to continuously evolving customer needs and product updates.
- Demonstrate patience in all customer contact situations, including maintaining a pleasant and professional tone and manner.
- Ability to effectively communicate, both written and verbally.

To conduct a business in business management consultancy services and other management consultancy activities.
SPM / O Level / SKM Level 1 / SKM Level 2 / SKM Level 3 or Equivalent


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