Corporate Account Manager

International Institute of Business Analysis (IIBA®) is a not-for-profit professional association with over 29,000 members worldwide. IIBA supports the business analysis community and discipline through the development of standards of practice, certification programs, as well as on-line and face-to-face networking opportunities through our website, webinars, local Chapters and conferences. IIBA is the world’s leading association for business analysis, dedicated to advancing the profession and uniting a community of professionals to deliver better business outcomes

All IIBA staff are based virtually and utilize modern technology tools to collaborate and work as a team. As a result, the organization offers unique lifestyle and work-life balance opportunities for highly professional and self-motivated staff members. As a minimum requirement, all employees must have a safe and distraction-free workspace and high speed internet.

This role can be based anywhere in Malaysia.

IIBA is committed to providing accommodations for people with disabilities. If you require an accommodation, we will work with you to meet your needs. Applicants need to make their needs known in advance.

**Role Mandate**

As a Corporate Account Manager, you will play a pivotal role in supporting the launching of operations, fostering community engagement and enhancing capabilities with partners in an assigned geographic territory. This position is designed for individuals with 3-5 years of relevant experience, providing an opportunity to manage customer accounts and a pathway to growth within the IIBA ecosystem, and the ability to collaborate cross-functionally to meet partner objectives in an unexplored market.

**Responsibilities**

**Community Development and Capability Building**:

- Drive community engagement activities, including events, tradeshows, and presentations.
- Cultivate relationships with chapter leadership, business analysis consulting firms, higher education institutions, and Endorsed Education Providers (EEPs).
- Organize collaborative events for corporate members, working closely with partners, corporate members, and/or chapters.

**Account Management**:

- Establish and maintain relationships, aiming for a renewal rate of over 85%.
- Focus on securing commitments to increase membership and adoption of certification with new and existing corporate members.
- Conduct ongoing needs assessments, identify opportunities for upselling and cross-selling, and suggest program enhancements or changes tailored to the unique needs of the new market.

**Ecosystem Development**:

- Act as an IIBA Ambassador to introduce the program to prospective and existing Corporate Program Members, the Business Analysis community, chapters, partners, and the broader business community in the new territory.
- Support the facilitation of Corporate-specific webinars, focus groups, member meetings, etc.
- Represent the program at virtual and in-person events (e.g., Chapters, conferences)

**Minimum Qualifications**
- 3-5 years of experience in a related field, emphasizing relationship building and expanding existing accounts, including 2 years of operational experience, including process improvement and some program management.
- Experience in a business-to-business and business services sales environment, preferably with expertise in new market penetration.
- Strong communication skills, both written and verbal.
- Proficiency in delivering compelling presentations (virtual and in-person) to diverse audiences, ranging from individual stakeholders to large groups and across various organizational levels.
- Comfort level with
- Technically savvy and self-service oriented.
- Problem-solving mindset
- Entry Certificate to Business Analysis (ECBA) certification required within one year of hiring.
- Multi-language capabilities are an asset.
- Familiarity with professional certification programs and/or membership-driven organizations is a definite asset.
- Familiarity working in a global and/or virtual organization is preferred.