Customer Service Executive

2 weeks ago

Damansara, Malaysia My CU Retail Sdn Bhd Full time

**Job Summary**:
We are looking for a proactive and customer-oriented individual to manage customer communications across various platforms, ensuring timely and professional responses. This role also supports marketing operations and administrative tasks while helping compile reports and coordinate feedback with internal teams.

**Responsibilities**:

- Continually keeping track and understanding the latest company policies, SOP, services and on-going promotions inside and out.
- Respond to the feedback within the stipulated time frame given by the management.
- Maintaining positive, empathetic, and professional attitude toward customers while coordinating information closely between relevant internal departments and customers within the allowed time.
- Compiling the monthly customer careline report for management report audit.
- Keeping records of customer interactions, comments, and feedbacks
- Assist in marketing operations. E.g. allocate marketing materials to outlet., raise Sales Order, raise PR.
- Assist in developing & handling marketing materials.
- Handles administrative tasks for marketing team.

**Job Requirements**:

- Degree in any field. Preferably degree in Retailing, customer relation, public relation etc.
- Fast and proactive response attitude towards feedbacks and enquiry received.
- Experience in retail operations, customer service, helpdesk.

Pay: From RM2,000.00 per month

**Benefits**:

- Free parking
- Professional development

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