HR Ops and Customer Support Lead

3 days ago

Kuala Lumpur, Malaysia Swivelt Sdn Bhd Full time

**Description**

Do you get excited by the thought of working for the world’s leading play and entertainment company in a continuously evolving, truly omnichannel environment?
Join us as the HR Ops and Customer Support Lead for our client project team, based in Malaysia.

**Responsibilities**

Stakeholders Internal
HR Business Partners
- To ensure effective communication on HR process related issues and service delivery to HR Business Partners

Team Manager - HRO
- To lead multiple HR processes professionally and support the Team Manager in SLAs delivery

Other Team Leaders
- Work closely with other process team to ensure the overall satisfaction of the customers through adherence to the agreed SLAs

Customers-External
- To liaise with external vendors, auditors and government agencies

Process
- To lead multiple sub-functional or BU service portfolio within single or multi-countries depending on scope of services for BU and to ensure quality service in line with the SLAs
- To resolve issues with the various HR Business Partners independently
- Responsible for resolving complex inquiries
- Provide guidance to the team members
- Undertake process improvement and optimization initiatives
- Develops monitoring, checking and reporting systems for themselves and others (including junior staffs)
- To conduct Business Partner meetings
- Supervise teams, plan and organize work for team to ensure meeting of set KPIs and compliance of ask HR SOP and quality standards
- To support Team Manager in responding to internal and external audits and formulate and implement action plans within an agreed deadline

People Management
- Highly experience with ability to support team in execution of both standard and non-standard transactional tasks
- Ability to support team in analyzing and troubleshooting cross functional problems
- Performance management of team members

**Requirements**:

- Minimum a Diploma in Business Administration or HR professional qualification
- Expert in HR processes knowledge across all functions/ processes
- Expert knowledge of inter-dependencies, interfaces and touch points of HR data/process
- Have strong knowledge of scope of HR service offering to BHR
- Ability to work with subordinates and senior management

Communication skills (English), spoken and written (excellent).
- Expert in HRIS and MS Office (eg Word, Excel, PowerPoint, etc.)
- Expert in multinational corporate experience in recruitment admin and EDA
- Possess expert knowledge of full scope of HR service offering to BHR
- 4-5 years of relevant experience, experience in SSO industry is preferred
- Experience with SAP is an advantage

**Salary**: RM8,000.00 - RM9,000.00 per month

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or planning to relocate before starting work (required)

**Language**:

- English (required)

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