F&b Outlet Team Leader

20 hours ago

Kuala Lumpur, Malaysia Riz Kopitiam F&B Group Sdn Bhd Full time

**F&B Outlet Team Leader / Captain / Restaurant Manager**

Job Scope & Responsibilities:

- Greet and welcome customers in a friendly and professional manner.
- Lead daily outlet operations and ensure smooth service flow.
- Supervise, coach, and motivate the service crew.
- Monitor customer service quality and ensure SOP compliance.
- Handle opening and closing procedures, including cash reconciliation.
- Manage inventory and stock levels; ensure timely ordering and receiving.
- Train new team members and provide performance feedback.
- Ensure high levels of customer satisfaction through excellent service.
- Manage employee scheduling and manpower planning.
- Resolve customer complaints and handle escalations professionally.
- Ensure cleanliness, hygiene, and safety standards are met.
- Report operational issues or improvements to higher management.

Skills Required:

- Strong leadership and communication skills.
- Good problem-solving and conflict-resolution ability.
- Knowledge of POS system and F&B operations.
- Ability to multitask under pressure.
- Minimum 1-2 years of experience in a similar role.
- Good communication and interpersonal skills.
- Team player with a positive attitude.
- Able to work in a fast-paced environment.
- Basic English or local language proficiency.
- Minimum SPM or equivalent qualification (preferred but not mandatory).
- Prior experience in a similar role is an advantage.
- Friendly, polite, and customer-focused attitude.
- Willing to work shifts, weekends, and public holidays.
- More knowledge of food and beverage is a plus.

Employee Benefits:

- Basic salary + Team performance incentives
- Monthly off days (e.g. 4 days/month)
- Annual bonus or KPI-based bonus
- Staff meals and staff discounts
- Uniform provided
- Medical leave and annual leave
- Career advancement (e.g. to Outlet Manager or Area Manager)
- Internal training and leadership development programs
- Competitive monthly salary
- Attendance or performance incentive
- Staff meals provided during shift
- Uniform provided
- EPF & SOCSO contribution
- On-the-job training
- Annual leave, sick leave, and public holidays
- Staff discounts

[State basic salary or “**Based on experience**”]

**Job Types**: Full-time, Permanent

Pay: RM2,000.00 - RM3,500.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Meal provided
- Opportunities for promotion
- Parental leave
- Professional development

Ability to commute/relocate:

- Kuala Lumpur: Reliably commute or willing to relocate with an employer-provided relocation package (required)

Application Question(s):

- How old are you?
- Why you quit from previous job?
- When you can start the new job?

**Education**:

- STM/STPM (required)

**Experience**:

- F&B: 1 year (required)

**Language**:

- English (required)

**Location**:

- Kuala Lumpur (required)

Work Location: In person

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