IT Helpdesk Support

WHY JOIN US?- We practice a vibrant & energetic office culture.- We provide opportunities for career advancement within the company.- Good performance is always rewarded accordingly. “_It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace...

JOB ROLE OVERVIEW: The role of the IT Helpdesk Technical Support: Integrated Service Operations is to provide service desk functions to services offered to clients. This is achieved by incident management, & problem management and provide effective communications. The officer is also responsible in upkeeping information in CMDB and ensuring all operations...

**Job Summary**: *** To engage with our diverse clientele, providing timely solutions, and cultivating positive relationships. With a focus on empathy and problem-solving, in making a difference to elevate customer satisfaction while enjoying a supportive work environment that fosters growth and success. **Responsibilities**: *** - To communicate with...

Job Description: 1. Helpdesk & Call Management and/or On Site Support - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the...

Job Description: 1. Helpdesk & Call Management: - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the issue - Alert on...

Job Description: 1. Helpdesk & Call Management: - Logging of issues and enquiries - Obtain relevant information from users (asking the right questions). - Use proper method to log down issue. - Analysis of issue to determine priority. 2. Troubleshooting: - Able to utilize technique/ method s (e.g., process of elimination) to solve the issue - Alert on...

Duties: - Message Trace Analysis - Adhoc Requests from Customer on Whitelisting/Blacklisting sender address or domain - Monitoring and acknowledge tickets from the ticketing Tool - Working on the issue,followup,ticket closure - Daily Health Check on Microsoft Services - Monitorting alerts triggered from Microsoft Defender related to quarantine release,...

needs to handle customer service. - Need to handle the incident on a priority-based and monitor. - Need to provide Level 2 support, Troubleshooting. - Need to Raise change requests. - Analyse, and resolve technical errors. **Job Type**: Contract Schedule: - Monday to Friday Ability to commute/relocate: - Bukit Jalil: Reliably commute or planning to...

Duties: - Conduct regular internal audits of financial, operational, and compliance processes. - Evaluate the effectiveness and adequacy of internal controls. - Identify risks, inefficiencies, and control gaps, and propose recommendations for improvement. - Prepare detailed audit reports with findings, conclusions, and action plans. - Monitor the...

**Key Responsibilities** 1. Be responsible for requirements Engineering, Design, Solutioning. 2. Support the delivery team by developing, promoting, and maintaining effective working relationships with client stakeholders and delivery team. 4. Deliver high quality, detailed business requirement and functional design documentation. 5. Facilitate workshops...