Call Centre Agent

7 days ago

Remote, Malaysia LINE HAUL SDN BHD Full time

**Position: CALL CENTRE AGENT, DELIVERY COORDINATION (MANDARIN SPEAKER)**

**Salary: Between RM2500 to RM4500**

**Mode: Work from Home**

JD:
**Pre-Delivery Coordination**:

- Call customers to confirm next-day delivery schedules;
- Verify customer addresses and note any access requirements (e.g., gated communities, security clearance;
- Record any special handling instructions such as fragile goods or equipment needs (e.g., pallet jack);
**Day-of-Delivery Support**:

- Monitor live delivery progress and proactively update customers if delays occur;
- Handle inbound customer inquiries about delivery status, ETAs, or adjustments to timing;
**Driver Coordination**:

- Liaise with drivers in real-time to resolve issues such as customer not available, delivery re-routes, or access problems;
- Act as the point of contact to relay updates, new instructions, or alternate contact persons between customers and drivers;
**Truck & Delivery Monitoring**:

- Track GPS location of trucks during outbound and return trips;
- Confirm shipment unloading at designated hub location;
- Monitor trucks returning to the Puchong depot and provide ETA updates;
- Escalate significant delivery delays or route deviations to the supervisor or operations manager;
**Status Updates & Reporting**:

- Update internal systems with accurate call logs, customer interactions, and delivery notes;
- Ensure that delivery status remarks are current and reflect real-time conditions;
- Assist in compiling daily reports or flagging problematic deliveries for follow-up; and

Any other related task as and when is required by the team.

**Requirements**:

- Minimum 1 year of working experience in Customer Service preferably from the logistics industry.
- Excellent communication skills in English, Bahasa Melayu and Mandarin;
- Customer-first attitude with high attention to detail;
- Basic understanding of logistics or courier operations;
- Good problem-solving and decision-making skills under pressure;
- Ability to multitask in a fast-paced, real-time coordination environment;
- Familiarity with GPS tracking systems and call center software is an advantage; and
- Able to work in shifts.

**Job Types**: Full-time, Permanent

Pay: RM2,500.00 - RM4,500.00 per month

**Benefits**:

- Dental insurance
- Health insurance
- Maternity leave

Schedule:

- Rotational shift

Application Question(s):

- Are you comfortable to work from home?
- Are you able to work in shifts

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Mandarin (required)

Work Location: Remote

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