Assistant Manager, Allianz Care Solutions
23 hours ago
**Job Summary**
This role is to process and review all medical/ health claims within specified authority limit and ensure that payments are made within the turnaround time (TAT)
**Key Responsibilities**:
- To assess and process all health/ medical claim for reimbursement in line with policy guidelines within authority limit
- To be responsible for the target and deliverables of the team
- To be responsible for the system enhancement and process simplification towards the objectives and goals of the department
- To be responsible for claim settlement and ensure payments are process within the agreed turnaround time and service standard
- To be responsible for claims data analysis, studies and management reporting
- To support Helpline/ Helpdesk team with enquiries pertaining to medical reimbursement
- To response to customer’s enquiries on claim reimbursement matters in a timely manner
- Assume the responsibilities of other team members as and when requires
- Participate in project initiatives to improve efficiency and productivity of the department
**Key Requirements**
- Diploma/ Degree in any medical or health science related field of study
- Minimum 5 years’ working experience in healthcare related industry; knowledge in medical/ health claims
- Possess good communication skill and good command of spoken and written English and Bahasa Malaysia
- Meticulous and attention to details
- Able to work independently in a fast-paced environment
- Result-oriented with sense of urgency towards True Customer Centricity
- Demonstrates ability to work as a team to deliver Allianz’s enhanced customer experience journey
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