Customer Care Consultant

2 weeks ago

Brickfields, Malaysia SRG Asia Pacific Full time

**Key Responsibilities**:

- **Customer Support**:

- Provide high-quality customer service over the phone, addressing inquiries, complaints, or requests related to products or services.
- **Problem Resolution**:
Handle and resolve customer complaints, issues, and queries in a timely and professional manner, ensuring customer satisfaction.
- **Product Knowledge**:
Maintain an in-depth understanding of the company’s products, services, and policies to offer accurate information and solutions to customers.Answer incoming calls, make outbound calls when necessary, and ensure that all customer interactions are logged and tracked accurately in the CRM system.Build and maintain strong relationships with customers through empathetic listening, clear communication, and efficient problem-solving.Process customer orders, cancellations, or changes, ensuring accurate documentation and follow-up to ensure order fulfillment.Assist with cross-selling or upselling company products and services where appropriate, contributing to the achievement of sales goals.Accurately record customer interactions, feedback, and other relevant details in the system. Provide feedback or escalate issues to the appropriate department if necessary.Ensure that all customer interactions meet company standards for service excellence, professionalism, and compliance.Work closely with other team members and departments to ensure the effective resolution of customer issues and continuous improvement in customer service processes.**Qualifications & Skills**:

- **Call Handling**:

- **Customer Relationship Management**:

- **Order Processing and Follow-ups**:

- **Sales Support**:

- **Data Entry & Reporting**:

- **Quality Assurance**:

- **Team Collaboration**:

- **High School Diploma** or equivalent (Bachelor’s degree is a plus).
- Proven experience in a **call center**, **customer service**, or similar role is preferred.
- Strong communication skills with a clear and pleasant phone manner.
- Ability to actively listen and effectively address customer needs.
- Strong problem-solving skills and ability to handle difficult situations with professionalism.
- Ability to multitask and handle high volumes of calls.
- Familiarity with **CRM systems** and call center software.
- Good computer skills and proficiency in Microsoft Office or Google Workspace.
- Strong organizational skills and attention to detail.
- Positive attitude, patience, and a passion for helping others.

**Why Join Us?**
- Competitive salary and performance-based incentives.
- Comprehensive training to ensure you succeed in your role.
- A dynamic, supportive, and collaborative work environment.
- Career growth opportunities and development within the company.
- Recognition and rewards for top performers.

If you are passionate about providing exceptional customer service and thrive in a fast-paced, target-driven environment, we would love to hear from you. Join us as a **Customer Care Consultant** and help us deliver outstanding service to our valued customers

**Job Type**: Contract
Contract length: 12 months

Pay: RM2,000.00 - RM2,800.00 per month

**Benefits**:

- Additional leave
- Flexible schedule
- Health insurance
- Opportunities for promotion

Schedule:

- Day shift

Supplemental Pay:

- Attendance bonus
- Commission pay

**Education**:

- STM/STPM (preferred)

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