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Customer Care Specialist
2 weeks ago
**JOB REQUIREMENTS**:
- Minimum Qualification - Diploma with 1-year experience **OR **SPM/O-Level with at least 2 years
working experience in customer service.
- Good command of spoken and written English and Bahasa Malaysia. (Tamil / Mandarin languages will be an added advantage)
- Able to work on public holidays, weekends and on rotational shift.
- Able to start immediately.
- Malaysians only.
- Age group: Up to 50 years old.
**JOB DESCRIPTION**:
- Professionally Interact with customers via voice (end to end handling of calls) as part of inbound
and outbound function to provide information and assistance.
- Escalated complaints or requests via Service Requests & Trouble Tickets.
- Cross-selling of all products and services including all upgrades for product & packages.
- Spin-gating attempt for customers who request to downgrade their packs.
- Achieve productivity standards and goals while maintaining the highest level of customer service.
- Undertake any other duties as-and-when assigned by the Management.
- You will be accountable for meeting individual (KPIs) and team goals.
**Job Types**: Full-time, Contract
Contract length: 12 months
**Salary**: RM2,400.00 - RM2,600.00 per month
**Benefits**:
- Opportunities for promotion
- Professional development
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Holidays
- Rotational shift
- Weekend jobs
Supplemental Pay:
- Performance bonus
