Order Management Analyst

5 days ago

Penang Island, Malaysia IHS Markit Full time

This is a career path focused on the compliance, timeliness and accuracy of processing customer orders, renewals and cancellations. The timeliness and accuracy of orders will ensure revenue recognition accuracy, SOX and business rule compliance and customer delight.
This job is focused on compliance with timeliness and accuracy in validating and processing customer new and renewal orders and also the cancellations.
General Job Duties:

- Validate client contract and make sure process align according to SOP
- Process order and data entry in SAP billing system
- Ensures invoices are correct and dispatched timely to business partners
- Ensures revenue is recorded properly with regard to contracts to ensure SOX compliance
- Maintains open communications with customers (internal and external) to maintain customer delight
- Maintains complete and accurate customer information

Specific Job Duties:

- Knowledge of multiple product areas
- Validates order packet
- Works closely with Finance, Legal and Sales to ensure accuracy of order packet
- Document retention
- Sets up new customers and vendors in billing system
- Contract coordination and approval process in accordance with rules defined by Legal
- Countersigns contracts when needed or organizes signatures following the agreed approval process
- Sends countersigned contracts to customers

Required Education / Experience:

- Degree (in any field)
- Typically at least 1 year experience in relevant field (billing, renewals, contracts, legal, banking and insurance)

Flexible on work shift (between APAC & EMEA hours)
Multi-language capability - able to read (French, German, Japanese, Korean, Mandarin)
Knowledge in SAP, CRM and Salesforces
Requires knowledge and skills gained through formal training or considerable work experience
Requires established skills to perform a range of day-to-day activities
Applied experience and skills to complete assigned work within our area of expertise
Works within established procedures with a moderate degree of supervision
Other Skills:

- Excellent organizational skills
- Ability to interact professionally with peers
- Reliable and able to work under pressure
- Good problem solving skillIHS Markit maintains a substance-free workplace; employees may be asked to submit to a drug test (where permitted by law). In addition, in order to comply with applicable federal, state, and local vaccine mandates (including those in place for US federal contractors), US employees may be required to provide proof of being fully vaccinated, unless they have been approved for an accommodation due to a medical reason, a sincerely held religious belief or another legally protected reason. The company also participates in the E-Verify Program to confirm eligibility to work in the US.

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