IT Support Analyst

1 day ago

Kuala Lumpur, Malaysia Club Med Full time

The **IT Support Analyst** is responsible for the proper and accurate integration of solutions in ESAP, guaranteeing that technical standards are met and shared, while ensuring specificities of the zone are properly anticipated and communicated, following the Technical Guidelines provided by the IT Engineering & Admin Support Group for the proper operation of the IT environment.
- Point of contact for technical support
- Responsible for supervising day to day operations of the Village IT Helpdesk
- Accountable for the support operation in Villages to ensure performance and reliability
- Ensures that services are properly handover between technical and functional teams
- Manages escalation procedures and ensures service level is maintained

**Your responsibilities**:

- Overall improvements of internal customer experience and Help Desk Operations
- Asses the support needs of solutions and feedback from users
- Coordinates the proper handover of solutions to the support Area in accordance with the established operation agreements
- Monitor wired / wireless Infrastructure and Internet lines, mitigating errors, being pro-active preventing failures and service disruption
- Collaborate with IT Team to create and maintain the knowledge database
- Collaborate in Projects Deployment; Asset Control and distribution
- Coordinate the Help Desk Operations on villages and contribute in the resolution of tickets by giving Hands-on support
- Documents, reports, tracks and monitors problems to ensure resolution in a timely manner
- Analyzes Support data to improve performance and training

**Your profile**:

- Willing to relocate to **Club Med Cherating, Kuantan**:

- At least 3 years of working experience in the related field is required for this position
- Fun, sociable, energetic & independent personality

**Your benefits**:

- Accommodation provided (staying in the resort)
- 3 meals provided (what we serve the guest is what you get)

**Job Types**: Full-time, Contract

Schedule:

- Fixed shift

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