Network Operating Centre Analyst

2 days ago


Kuala Lumpur, Malaysia IT Consulting Company Full time

**Key Responsibilities**:

- Monitor network and system performance using tools and dashboards (e.g., SolarWinds, Nagios, Zabbix).
- Detect, analyze, and respond to alerts and incidents in real-time.
- Escalate unresolved or high-impact issues to appropriate support teams or vendors.
- Maintain logs and documentation of incidents, actions taken, and system changes.
- Provide 24/7 support via rotating shifts, including weekends and holidays.
- Assist in root cause analysis and problem management efforts.
- Ensure network operations follow SLAs and operational standards.
- Support patching, backups, and maintenance activities during scheduled windows.

**Requirements**:

- Diploma/Degree in Computer Science, IT, Networking, or related field.
- 1-3 years of experience in a NOC, helpdesk, or technical support environment.
- Familiarity with networking concepts: TCP/IP, DNS, DHCP, VPN, firewalls, etc.
- Basic knowledge of routers, switches, servers, and monitoring tools.
- Strong analytical, problem-solving, and communication skills.
- Ability to work under pressure and in 24/7 shift environments.

**Job Type**: Permanent

Pay: RM5,000.00 - RM9,500.00 per month

Application Question(s):

- Notice Period

**Experience**:

- NOC Analyst: 4 years (required)
- Network Monitoring tools: 4 years (required)
- Networking protocols: 3 years (preferred)

Work Location: In person



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