Patient Relations Executive

1 week ago

Petaling Jaya, Malaysia Assunta Hospital Full time

_**Job Purpose : -**_

Patient Relation Executive works with patients and their families to address concern or special needs that may arise during their course of treatment within the hospital setting.
- **Duties and Responsibilities : -**_

1. Overseeing the overall Patient Feedback Management through investigation & resolution.
2. Collect data about patient care issues, prepares report, analyze trends and reposts information to appropriate department for action.
3. Support & execute decisions made by the management to facilitate continuous quality improvement & patient satisfaction program.
4. Assist in the effective planning & implementation of any project that are assigned by the management to achieve departmental objective.
5. Uses findings from analysis of trends in complaints to mentor individuals & departments to develop appropriate service action plans.
6. Working closely with Hospital's Person-In-Charge & Patient Relation Manager to investigate Medico-Legal cases of the Hospital.
- **Qualifications : -**_
- Minimum Diploma
- Good command in English, Bahasa Malaysia.
- Good computer skills
- At least 2 years of working experience in Customer Service environment.
- Past working experience in a Hospital setting will be an advantage.

Pay: RM2,500.00 - RM3,800.00 per month

**Benefits**:

- Opportunities for promotion
- Professional development

Schedule:

- Monday to Friday
- Weekend jobs

**Experience**:

- Public Relations: 2 years (preferred)

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