Patient Navigation Officer

2 weeks ago

Petaling Jaya, Selangor, Malaysia Beacon TCM Full time 24,000 - 30,000 per year

· Attend to patients during their visit to guide them through the processes of seeking medical opinions from consultants / doctors.

· Attend to questions and queries that the patient and/or family members may have with regards to the internal processes / flow.

· Provide the right information in navigating the patients through the hospital's internal processes such as appointments, treatments, payment related matters, etc.

· Provide translation services to patients and/or family members wherever necessary.

· Resolve issues / problems that may be faced by patients to ensure smooth and positive customer experience.

· Be the first point of contact for customers and family members in attending to their feedbacks and/or grievances (if any).

· Raise grievances (if any) to the right person in charge and work together with the HOD in resolving the issues faced by patients and family members.

· Build an effective working relationship with the various departments to coordinate and ensure a hassle-free experience for patients and customers.

· As the customer service officer, you are also required to be involved in CSR works organised by the hospital. This includes awareness seminars, roadshows, health talks, campaigns and others deemed necessary by your superior.

Job Type: Permanent

Pay: RM2, RM2,500.00 per month

Work Location: In person

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